John Lantz Email & Phone Number
Vice President Guest Services and Operations @ On Location
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John Lantz Location
- Raleigh, NC, US
John Lantz Work
- 2023 -now Vice President Guest Services and Operations @
- 2022 -2023 Exec Director - Chase Travel - Global Call Center Operations @
- 2019 -2022 Vice President – Chase Travel - Global Service Delivery Call Center Operations @
- 2019 -2019 Associate Director - Business Transformation @
- 2016 -2018 Associate Director - National Account Management and Call Center and Sales Operations @
- 2014 -2016 Director - Call Center, Customer Service Teams, Direct Fulfillment, Chat @
- 2008 -2014 Associate Director- Technical Support and B2B @
- 2005 -2007 Regional Sales Manager – Gulf Coast Region @
- 2002 -2005 Territory Sales Manager - National Accounts @
- 2000 -2002 Training and Curriculum Development - Sales and Cust Serv @
- 1998 -2000 Direct Marketing Operations @
- 1997 -1998 Sales Associate @
John Lantz Education
- Dallas Baptist University
Bachelor of Applied Science (BASc) (Business Management)
2009-2015 - Spokane Colleges
AAS (Law Enforcement)
1994-1996
John Lantz Skills
- Emerging Technologies
- Service Delivery Optimization
- Performance Metrics
- Cross-functional Team Leadership
- Retail Management
- Strategic Initiatives
- Budgeting
- Cross-team Collaboration
- Territory Management
- Teamwork
- Business Process Improvement
- Strategic Thinking
- Customer Engagement
- Operations Management
- Analytical Skills
- Marketing Strategy
- Sales Processes
- Business Development
- Telecommunications
- Wireless
- Call Center
- Customer Retention
- Customer Experience
- Account Management
- Customer Satisfaction
- Solution Selling
- Direct Sales
- Sales Operations
- Call Centers
- Leadership
- Management
- Sales
- Team Leadership
- Vendor Management
- Team Building
- Change Management
- Project Management
- Managed Services
- Contact Centers
- Microsoft PowerPoint
- Contract Management
- Resource Management
- Customer Service
- Green Belt
- Leadership Development
- Forecasting
- Sales Management
- Budget Management
- Six Sigma
- Experience Design
- Cellular Communications
- CDMA
- Mobile Devices
- VoIP
- Lean Six Sigma
- Wireless Technologies
John Lantz Summary
- John Lantz, based in Raleigh, NC, US, is currently a Vice President Guest Services and Operations at On Location. John Lantz brings experience from previous roles at JPMorgan Chase & Co., Verizon Business and Verizon Enterprise Solutions. John Lantz holds a 2009 - 2015 Bachelor of Applied Science (BASc) in Business Management @ Dallas Baptist University. With a robust skill set that includes Emerging Technologies, Service Delivery Optimization, Performance Metrics, Cross-functional Team Leadership, Retail Management and more. John Lantz has 4 emails and 2 mobile phone numbers on RocketReach.
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