John Jacobson Email & Phone Number
Head Of Customer Service @ CooperVision Specialty EyeCare Americas
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John Jacobson Location
- Phoenix, AZ, US
John Jacobson Work
- 2020 -now Head Of Customer Service @
- 2019 -2020 Site Leader, Senior Sales Leader @
- 2017 -2019 Senior Manager, eCommerce Customer Experience @
- 2016 -2017 Contract Recruiter @
- 2012 -2016 Director, Contact Center @
- 2007 -2011 Director, Contact Center - Webhosting Technical Support @
- 2006 -2007 Small Business Owner Operator @ Self Employed
- 2005 -2006 National Inside Sales Manager, PrePass @ ACS Inc.
- 2003 -2005 Assistant Vice-President, Chase Card Services @
- 2002 -2003 Senior Operations Manager @ OSI Outsourcing Services
- 1997 -2001 Contact Center Director @
- 1990 -1997 Collections Operations Manager @
John Jacobson Education
- University of Phoenix
Master of Business Administration (M.B.A.)
- University of Phoenix
BA, Management
John Jacobson Skills
- Call Centers
- Customer Experience
- Cross Functional Team Leadership
- Customer Relations
- Performance Management
- Business Development
- Web Chat
- Contact Centers
- Enterprise Software
- Business Process Improvement
- Executive Management
- Customer Satisfaction
- Operations Management
- Entrepreneurship
- Hiring
- Sales Management
- Talkdesk
- Microsoft Word
- Photoshop
- Team Building
- Employee Training
- Workforce Management
- Leadership Development
- Start Ups
- Project Management
- Microsoft Excel
- Change Management
- Time Management
- Customer Service
- Management
- Strategic Planning
- Program Management
- Strategic Thinking
- Social Media
- Team Leadership
- Team Management
- Situational Leadership
- Net Promoter Score
- BPO
- Sales
- Strategy
- Entrepreneurial Experience
- Retail
- Quality Assurance
- Technical Support
- Collections
- eCommerce
- Training
- Coaching
- Zendesk
- Salesforce.com
- Recruiting
- Vendor Management
- Leadership
- Employee Engagement
- Business Planning
- Customer Retention
- Process Improvement
- Outsourcing
- Thought Leadership
John Jacobson Summary
- John Jacobson, based in Phoenix, AZ, US, is currently a Head Of Customer Service at CooperVision Specialty EyeCare Americas. John Jacobson brings experience from previous roles at Apple Leisure Group, Master Electronics, Staffing Strong and University of Phoenix. John Jacobson holds a Master of Business Administration (M.B.A.) @ University of Phoenix. With a robust skill set that includes Call Centers, Customer Experience, Cross Functional Team Leadership, Customer Relations, Performance Management and more. John Jacobson has 3 emails and 1 mobile phone numbers on RocketReach.
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