John Hofman Email
Senior Business Process Analyst @ Cenitex
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John Hofman Location
- Melbourne, VIC, AU
John Hofman Work
- Senior Business Process Analyst @ (August 2022 - Present)
- ServiceNow ITSM Platform implementation project and post go-live BAU uplift (secondment) @ (February 2020 - August 2022)
- Senior Quality Assurance Analyst @ (January 2015 - February 2020)
- Quality Assurance @ (December 2010 - January 2015)
- Quality Specialist @ (May 2008 - December 2010)
- Outsourcing and Quality Planning Coordinator @ (January 1999 - January 2007)
- Personal Lending Manager (CBA - CSC 132221) @ (January 1997 - January 2000)
John Hofman Skills
- Analytical Skills
- Business Analysis
- Business Process Improvement
- Business Requirements
- CSAT
- Calibration
- Call Center
- Call Centers
- Call Monitoring
- Call Quality
- Change Management
- Coaching
- Coaching Staff
- Communication
- Customer Quality
- IT Service Management
- ITIL
- ITIL v3 Foundations Certified
- IVR
- Management
- Non-Functional Requirements
- Outsourcing
- Process Improvement
- Quality Assurance
- Quality Auditing
- Requirements Gathering
- Service Delivery
- Service Desk
- Service Improvement
- Service Management
- Service Quality
- Stakeholder Management
- Training
- Training Delivery
- User Acceptance Testing
- User Stories
- Vendor Management
John Hofman Summary
- John Hofman, based in Melbourne, VIC, AU, is currently a Senior Business Process Analyst at Cenitex. John Hofman brings experience from previous roles at Cenitex and MYOB. With a robust skill set that includes Analytical Skills, Business Analysis, Business Process Improvement, Business Requirements, CSAT and more. John Hofman has 2 emails on RocketReach.
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