2019 -2023 Director of Operations - General Manager Mercedes Benz of Fresno - Central Valley Fleet @ Triunity automotive group
2016 -2019 Regional Director @
2013 -2016 Area Parts and Service Operations @
2009 -2013 Operations and BSRO Bridgestone Retail Operations @
1999 -2008 Customer Care - Fixed Operations Director @
1993 -1998 Retail Store Manager @
John Hernandez Education
De Anza College 1995-1996
John Hernandez Skills
Customer Satisfaction
Automobile
Team Building
Operations Management
Sales
Sales Operations
Business Planning
Customer Retention
Budgets
Dealer Management
Continuous Improvement
Fleet Management
Recruiting
Performance Management
Analysis
Project Planning
P&L Management
Operational Excellence
Training
Leadership
Team Leadership
Executive Management
Profit
Areas of Expertise
* Customer Service Management
* Customer Satisfaction Index (CSI)
* Team Building
* Training
* Sales & Margin Improvement
* Complaint Handling & Resolution
Productivity Improvement
Leadership Communications
Media Relations
Public Relations
Time Management
Interpersonal Skills
Creativity Skills
Accepting Responsibility
Personal Development
Money Management
Personal Financial Planning
Emotional Intelligence
Organizational Leadership
Increase Productivity
Persistence
Diversity & Inclusion
Executive Leadership
Conflict Management
Mentoring
Professional Networking
* Warranty and Warranty Indexes
* Cost Reduction
Warranty
Parts
Vehicles
Automotive
Sales Process
Management
Coaching
Marketing Strategy
Forecasting
Inventory Management
Sales Management
Automotive Electronics
Retail
Pricing
Gross Profit
Hiring
Advertising
Negotiation
Tops
* Warranty And Warranty
* Customer Service
* Sales And Margin
Operations
* Complaint Handling And Resolution
Microsoft Office
* Sales And Margin Improvement
Marketing
Financial Analysis
* Complaint Handling
* Customer Satisfaction
* Customer Satisfaction Index Csi
* Customer Satisfaction Index
John Hernandez Summary
John Hernandez, based in Coarsegold, CA, US, is currently a Director Automotive at Sunroad Enterprises. John Hernandez brings experience from previous roles at Triunity automotive group, Lithia Motors, Inc. and Bridgestone. John Hernandez holds a 1995 - 1996 De Anza College. With a robust skill set that includes Customer Satisfaction, Automobile, Team Building, Operations Management, Sales and more. John Hernandez has 1 emails and 1 mobile phone numbers on RocketReach.
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