John Heap Email
Customer Success Leader @ IBM
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John Heap Location
- Melbourne, VIC, AU
John Heap Work
- Customer Success Leader @ (January 2022 - Present)
- Chief Technology Officer Public Sector @ (May 2020 - February 2022)
- Chief Technology Officer, Banking @ (January 2018 - May 2020)
- Client Technical Leader, Banking @ (September 2012 - December 2017)
- Client Technical Advisor and Client IT Architect, Banking @ (July 2010 - September 2012)
- Client Technical Advisor , Financial Services Sector @ (January 2009 - July 2010)
- Technical and Services Manager, Retail and Payments Solutions @ (July 2007 - January 2009)
- Client IT Architect, Retail @ (July 2000 - July 2007)
- Enterprise Systems Practice Leader @ (January 1996 - January 2000)
- Senior Systems Engineer @ (September 1993 - June 1996)
- Systems Analyst @
John Heap Education
- Henley Business School
Master of Business Administration (Business)
2005-2009 - The University of Manchester
Bachelor of Science (Applied Physics)
1984-1987
John Heap Skills
- Architecture
- Business Analysis
- Business Development
- Business Intelligence
- Business Process
- Business Process Improvement
- Business Strategy
- Business Transformation
- CRM
- Change Management
- Cloud Computing
- Commercial Management
- Consulting
- Data Center
- Disaster Recovery
- Enterprise Architecture
- Enterprise Software
- Finance
- Governance
- IT Management
- IT Operations
- IT Outsourcing
- IT Service Management
- IT Strategy
- ITIL
- IaaS
- Infrastructure
- Integration
- Interpersonal Skills
- Leadership
- Machine Learning
- Managed Services
- Management
- Outsourcing
- PaaS
- Pre-sales
- Professional Services
- Program Management
- Project Delivery
- Project Management
- Project Portfolio Management
- Quantum Computing
- Requirements Analysis
- SOA
- SaaS
- Sales Processes
- Service Delivery
- Service Management
- Software Development
- Software Industry
- Software Product Management
- Solution Architecture
- Solution Selling
- Spokesperson
- Storage
- Strategy
- Technical Architecture
- Vendor Management
- Virtualization
John Heap Summary
- John Heap, based in Melbourne, VIC, AU, is currently a Customer Success Leader at Ibm. John Heap brings experience from previous roles at Ibm and Ibm China. John Heap holds a 2005 - 2009 Master of Business Administration in Business @ Henley Business School. With a robust skill set that includes Architecture, Business Analysis, Business Development, Business Intelligence, Business Process and more. John Heap has 1 emails on RocketReach.
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