2016 -
2018 Crisis and Major Incident Manager and Problem Manager @ Veritude at Fidelity Investments
2016 -
2016 IT Operations Manager @
2014 -
2015 Critical Case Manager and Customer Escalation Manager @
2012 -
2014 Senior Manager, Technical Services @
2011 -
2012 Major Incident Manager @
2010 -
2011 IT Project Manager, Network Data Center Services @
2009 -
2010 IT Management Consultant @
2009 -
2010 Zeroing In Process (ZIP) Team Leader @
2002 -
2010 IT Management Consultant @ Independent Consulting
2006 -
2008 Manager, Midrange Support Services @ Nortel
2003 -
2004 Manager of Technical Services @
2001 -
2002 Information Technology Manager @
2000 -
2001 Director and Senior Manager, IT Production Operations @
1997 -
2000 Senior Manager - Global Data Center @ Nortel
1995 -
1997 Manager - Global Data Center TAS @ Nortel
1993 -
1995 Senior UNIX Systems Administrator @ Nortel
John Hardman Education
Wake Technical Community College 2002
-
2002
Texas Tech University 1980
-
1984
John Hardman Skills
Team Leadership
IT Service Management
IT Management
Management
IT Operations
Networking
Service Delivery
Cloud Computing
Unix
NetApp
Security
Servers
Program Management
Telecommunications
Cross-functional Team Leadership
Building Relationships
VoIP
PMP
Process Improvement
System Administration
Project Management
Cat Herding
Cisco Technologies
Change Management
Leadership
Storage
Infrastructure
Business Continuity
Solaris
Linux
Technical Support
Enterprise Software
Strategy
Incident Management
Project Planning
Team Building
Business Process
Windows Server
Managed Services
Computer Network Operations
Crisis Management
Outsourcing
Disaster Recovery
CRM
ITIL
Vendor Management
Data Center
Customer Relationship Management Crm
Consulting
Printing
PMO
Service Desk
Technical Assistance
Windows
User Experience
Computing
Veritas
Performance Metrics
Finance
Business Solution
Oversight
Gamecube
Data Center Management
Cross Functional Team Leadership
AIX
Technical Services
Zendesk
Pediatrics
Computer Science
Contractors
Freight
Metrics
Service Delivery Management
Transformations
Salesforce.com
Structures
Database Management
Profit
Outages
Escalation
Customer Satisfaction
Engineers
Desktop Support
Homeland Security
International Organizations
Red Hat Linux
Consolidation
Operations Management
Corporations
Asset Management
Supplier Performance
Training
BMC Remedy
Sla
Directors
Data Center Operations
Documentation
IBM Tivoli
Hpsm
Capital
Cost Reduction
R&D
Problem Management
Business Continuity Planning
Global Operations
Workstations
Production Operations
Communication
Infrastructure Management
Business Center
Operations
PowerPC
Business Intelligence
Business Process Improvement
Rollout
Small Business
House
Facilities Management
Technology Research
Tape
Service Levels
HP Openview
Sarbanesoxley Act
Netbackup
Opsware
Cisco Systems Products
Personnel Management
Executive Management
Food
Data Management
Resources
Microsoft Exchange
Reviews
Service Desk Management
Global Change
Rail
Shelter
EMC
Administration
Microelectronics
Patrol
AFS
Wireless
Linux Desktop
Expense Management
Lotus
DBMS
Customer Relationship Management
John Hardman Summary
John Hardman, based in Texas, United States, is currently a Directot, IT Service Management at AccentCare, Inc.. John Hardman brings experience from previous roles at HCL America, Veritude at Fidelity Investments, Merge Healthcare, an IBM Company and NetApp. John Hardman holds a 2002 - 2002 Wake Technical Community College. With a robust skill set that includes Team Leadership, IT Service Management, IT Management, Management, IT Operations and more. John Hardman has 3 emails and 2 mobile phone numbers on RocketReach.
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