Call Center Director @ Cendant (January 1994 - January 2003)
John Hale Education
Auburn University
PMP (PMP Certification Prep)
2019-2019
BenchMarkPortal
CCCM Certified Call Center Manager
2015
East Tennessee State University
(Education)
John Hale Skills
Leadership
Call Centers
Certified Project Manager
Program Management
Business Process Improvement
Strategic Planning
Process Improvement
Project Management
Change Management
Vendor Management
Business Analysis
Customer Satisfaction
Sales
Analysis
Management Consulting
Call Center
Outsourcing
Requirements Analysis
Telemarketing
Requirements Gathering
Software Documentation
Sales Management
Marketing
Public Relations
Contact Centers
Recruiting
Project Portfolio Management
Resource Management
Workforce Management
Business Requirements
Service Delivery
Business Development
Operations Management
Customer Relationship Management (CRM)
Performance Management
Strategy
Account Management
SharePoint
Visio
Team Building
Training
Team Leadership
Management
Customer Service
Coaching
Team Management
Cross-functional Team Leadership
Public Speaking
New Business Development
Project Portfolio
Certified Project
Business Process
Customer Relationship Management
Cross Functional Team Leadership
John Hale Summary
John Hale, based in Johnson City, TN, US, is currently a Director Of Operations at Advanced Call Center Technologies, LLC. John Hale brings experience from previous roles at YoungWilliams, EASTERN REGIONAL INTERSTATE CHILD SUPPORT ASSOC, Tier Technologies, Inc and Cendant. John Hale holds a 2019 - 2019 PMP in PMP Certification Prep @ Auburn University. With a robust skill set that includes Leadership, Call Centers, Certified Project Manager, Program Management, Business Process Improvement and more. John Hale has 4 emails and 2 mobile phone numbers on RocketReach.
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