John Granlund Email & Phone Number
Senior Director Customer Excellence @ Refeyn
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John Granlund Location
- Arlington, MA, US
John Granlund Work
- Senior Director Customer Excellence @ (July 2024 - Present)
- Director Sales Operations Center of Excellence @ (January 2023 - July 2024)
- Sr. Director Customer Success @ (November 2020 - November 2022)
- Head of Customer Service and Commercial Excellence Lab Products and Services @ (October 2018 - November 2020)
- Director, Advanced Customer Analytics @ (September 2017 - October 2018)
- Director of Commercial Excellence @ (April 2014 - August 2017)
- CRM and Tools Manager @ (July 2009 - March 2014)
- CRM and Analytics Business Analyst @ Millipore AB (February 2005 - June 2009)
John Granlund Education
- Chalmers University of Technology
Master of Science - MS (Engineering/Industrial Management)
2000-2005
John Granlund Skills
- Analytics
- Artificial Intelligence (AI)
- Business Analysis
- Business Analytics
- Business Case Preparation
- Business Intelligence
- Business Process Improvement
- Business Strategy
- CRM
- Change Management
- Cloud Computing
- Competitive Analysis
- Competitive Intelligence
- Cross-functional Team Leadership
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Service
- Data Analysis
- Digital Strategy
- Executive Presence
- Forecasting
- Go-to-Market Strategy
- Integration
- Leadership
- Life Sciences
- Machine Learning
- Management
- Market Research
- Master Data Management
- Mergers & Acquisitions (M&A)
- Organizational Alignment
- Predictive Analytics
- Pricing
- Process Improvement
- Product Management
- Program Management
- Project Management
- Requirements Analysis
- Revenue Operations
- SaaS
- Sales Incentives
- Sales Management Coaching
- Sales Operations
- Sales Process
- Sales Processes
- Sales Strategy
- Sales Training
- Salesforce.com
- Stakeholder Management
- Start-Ups
- Strategic Planning
- Strategy
- Team Leadership
- Web Analytics
- eCommerce
- Cross Functional Team Leadership
- Microsoft Excel
- Production
- Sales
- Industrial Engineering
- Consulting
- Microsoft Office
- Film
- Customer Relationship Management
John Granlund Summary
- John Granlund, based in Arlington, MA, US, is currently a Senior Director Customer Excellence at Refeyn. John Granlund brings experience from previous roles at Bio-Rad Laboratories, Fortis Life Sciences, Sartorius and MilliporeSigma. John Granlund holds a 2000 - 2005 Master of Science - MS in Engineering/Industrial Management @ Chalmers University of Technology. With a robust skill set that includes Analytics, Artificial Intelligence (AI), Business Analysis, Business Analytics, Business Case Preparation and more. John Granlund has 2 emails and 7 mobile phone numbers on RocketReach.
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