Owner @ I Prefer Sky Productions (September 2005 - July 2007)
Intraday Operations Manager @ Convergys (September 2000 - October 2005)
John Gosnell Education
Anderson University
John Gosnell Skills
Aspect ACD
Avaya
BPO
Business Analysis
Business Process Improvement
Call Center Development
Call Centers
Change Management
Contact Centers
Data Analysis
IEX Total View
Khalix
Kronos WFC
Leadership Development
Microsoft Excel
Microsoft Office
Operational Excellence
Operations Management
Outsourcing
Project Management
SharePoint
Strategy
Team Building
Team Management
VBA
Web Design
Workforce Management
eWFM
John Gosnell Summary
John Gosnell, based in Lakeland, FL, US, is currently a Sr. Mgr. OMD Area Operations at Sykes. John Gosnell brings experience from previous roles at Sykes, I Prefer Sky Productions and Convergys. John Gosnell holds a Anderson University. With a robust skill set that includes Aspect ACD, Avaya, BPO, Business Analysis, Business Process Improvement and more. John Gosnell has 3 emails and 5 mobile phone numbers on RocketReach.
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