John Filburn Email & Phone Number
Business Program Manager @ Microsoft
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John Filburn Location
- Charlotte, NC, US
John Filburn Work
- Business Program Manager @ (November 2020 - Present)
- Engagement Manager @ (August 2019 - July 2020)
- Associate Director, Global Service Excellence @ (January 2014 - January 2019)
- Senior Business Specialist, Global Support and Processes @ (January 2007 - January 2014)
- [DIGENE CORP] Senior Representative, Technical Services @ (January 2003 - January 2007)
- [VETERAN] USS South Carolina • Forensic Toxicology (OAFME) @ (January 1993 - January 2002)
John Filburn Education
- George Mason University – Costello College of Business
Master of Science - MS (Bioscience Management)
- University of Maryland
Bachelor of Science - BS (Biochemistry)
John Filburn Skills
- Operations Management
- Business Intelligence (BI)
- International Project Management
- Business Transformation
- Waterfall Project Management
- Project Risk
- Project Planning
- Project Cost
- Project Estimation
- Engagement Management
- Program Management
- Customer Success Management
- Strategic Planning
- Project Management
- Business Process Management
- Medical Devices
- Biotechnology
- Lifesciences
- Call Centers
- GMP
- FDA
- Customer Engagement
- Strategy
- Business Process Improvement
- Customer Satisfaction
- Customer Relationship Management (CRM)
- Sales
- Data Management
- Business Process Outsourcing (BPO)
- Software as a Service (SaaS)
- Customer Service Management
- Leadership
- Management
- Cross-functional Team Leadership
- Training
- Public Speaking
- Communication
- Service Operations
- Contact Center Technology
- Customer Service Operations
- Contact Center Strategy
- Contact Center Management
- Process Improvement
- Field Services
- Customer Journey Mapping
- Customer Journeys
- Marketing Program Management
- Information Systems
- IT Service Management
- Matrix Organizations
- Agile Project Management
- Service Improvement
- Analytical Skills
- Service Delivery Management
- Solution Implementation
- Training Delivery
- Product Launch
- Validation
- Molecular Biology
- Life Sciences
- Pharmaceutical Industry
- Networking
- Support
- Cross Functional Team Leadership
- Services
- Customer Relationship Management
John Filburn Summary
- John Filburn, based in Charlotte, NC, US, is currently a Business Program Manager at Microsoft. John Filburn brings experience from previous roles at AGDATA, LP and QIAGEN. John Filburn holds a Master of Science - MS in Bioscience Management @ George Mason University – Costello College of Business. With a robust skill set that includes Operations Management, Business Intelligence (BI), International Project Management, Business Transformation, Waterfall Project Management and more. John Filburn has 1 emails and 4 mobile phone numbers on RocketReach.
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