Vice President, Customer Service Operations @ (February 2023 - March 2024)
Senior Director, Customer Service Operations @ (October 2020 - February 2023)
Adjunct Professor, Business @ (April 2018 - Present)
Client Service Manager - Health Solutions @ (September 2019 - October 2020)
Senior Customer Service Group Manager @ (January 2011 - June 2017)
Customer Service Client Manager @ (March 2003 - December 2010)
Customer Service Project Manager @ (March 2000 - February 2003)
Customer Service Colleague @ (March 1998 - February 2000)
John Ferris Education
Florida Institute of Technology
Master of Business Administration (M.B.A.)
University of Central Florida
BS Business Administration (Marketing)
John Ferris Skills
Benefits Administration
Employee Benefits
Leadership
Management
Defined Benefit
CRM
Team Leadership
Customer Service
Customer Retention
HRIS
Defined Contribution
Change Management
Manage Client Relationships
Health Insurance
Process Improvement
Performance Management
New Client Implementation
Client Presentation
People Development
Sales Process
Sales Presentations
Result Oriented
Outsourcing
Vendor Management
Workday
John Ferris Summary
John Ferris, based in Orlando, FL, US, is currently a Director, Client Services at Aon. John Ferris brings experience from previous roles at Aon, Valencia College and Alight Solutions. John Ferris holds a Master of Business Administration (M.B.A.) @ Florida Institute of Technology. With a robust skill set that includes Benefits Administration, Employee Benefits, Leadership, Management, Defined Benefit and more. John Ferris has 1 emails and 2 mobile phone numbers on RocketReach.
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