John Ferraz Email & Phone Number
Digital Services and Transformation Manager @ TP
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John Ferraz Location
- Philippines
John Ferraz Work
- Digital Services and Transformation Manager @ (June 2025 - Present)
- Project Manager, Customer Care @ (September 2020 - May 2025)
- Associate Quality Assurance Manager @ (August 2018 - August 2020)
- Business Excellence Associate Manager @ (October 2014 - August 2018)
- Process Improvement Manager @ Leading BPO Company (December 2013 - October 2014)
- QA Manager @ Leading BPO Company (May 2001 - December 2013)
John Ferraz Education
- Ateneo de Manila University 1997-2001
John Ferraz Skills
- BPO
- Workforce Management
- Call Center
- Customer Experience
- Quality Assurance
- Contact Centers
- Outsourcing
- Process Improvement
- Service Delivery
- Call Centers
- Vendor Management
- Inbound Marketing
- Offshoring
- COPC
- Sla
John Ferraz Summary
- John Ferraz, based in Philippines, is currently a Digital Services and Transformation Manager at TP. John Ferraz brings experience from previous roles at Lazada, Accenture and Leading BPO Company. John Ferraz holds a 1997 - 2001 Ateneo de Manila University. With a robust skill set that includes BPO, Workforce Management, Call Center, Customer Experience, Quality Assurance and more. John Ferraz has 3 emails and 2 mobile phone numbers on RocketReach.
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