John Ferraz's Location
Philippines
John Ferraz's Work
- Project Manager, Customer Care @ Lazada
- Associate Quality Assurance Manager @ Accenture
- Business Excellence Associate Manager @ Accenture
- Process Improvement Manager @ Leading BPO Company
- QA Manager @ Leading BPO Company
John Ferraz's Education
- Ateneo de Manila University1997 - 2001
John Ferraz's Skills
- BPO
- Workforce Management
- Call Center
- Customer Experience
- Quality Assurance
- Contact Centers
- Outsourcing
- Process Improvement
- Service Delivery
- Call Centers
John Ferraz's Summary
John Ferraz, based in Philippines, is currently a Project Manager, Customer Care at Lazada, bringing experience from previous roles at Accenture and Leading BPO Company. John Ferraz holds a 1997 - 2001 Ateneo de Manila University. With a robust skill set that includes BPO, Workforce Management, Call Center, Customer Experience, Quality Assurance and more, John Ferraz contributes valuable insights to the industry. John Ferraz has 1 email on RocketReach.
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