John Ferraz Email & Phone Number
Digital Services and Transformation Manager @ TP
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John Ferraz Location
- Philippines
John Ferraz Work
- 2025 -now Digital Services and Transformation Manager @
- 2020 -2025 Project Manager, Customer Care @
- 2018 -2020 Associate Quality Assurance Manager @
- 2014 -2018 Business Excellence Associate Manager @
- 2013 -2014 Process Improvement Manager @ Leading BPO Company
- 2001 -2013 QA Manager @ Leading BPO Company
John Ferraz Education
- Ateneo de Manila University 1997-2001
John Ferraz Skills
- BPO
- Workforce Management
- Call Center
- Customer Experience
- Quality Assurance
- Contact Centers
- Outsourcing
- Process Improvement
- Service Delivery
- Call Centers
- Vendor Management
- Inbound Marketing
- Offshoring
- COPC
- Sla
John Ferraz Summary
- John Ferraz, based in Philippines, is currently a Digital Services and Transformation Manager at TP. John Ferraz brings experience from previous roles at Lazada, Accenture and Leading BPO Company. John Ferraz holds a 1997 - 2001 Ateneo de Manila University. With a robust skill set that includes BPO, Workforce Management, Call Center, Customer Experience, Quality Assurance and more. John Ferraz has 3 emails and 2 mobile phone numbers on RocketReach.
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