John Erickson Email & Phone Number

Senior Director - Client Solutions and Product Management @ Lateral INC

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John Erickson Location

Crestwood, KY, US

John Erickson Work

Senior Director - Client Solutions and Product Management @ (October 2026 - Present)
Director of Product Management, Decisioning Platform for Credit Fraud Risk Technologies @ (December 2022 - October 2026)
Vice President – Senior Systems Product Manager @ (January 2017 - November 2022)
Vice President – Project Manager – Fraud and Credit Operations @ (July 2012 - January 2017)
Vice President – Senior Program Manager @ (June 2010 - July 2012)
Vice President – Business Operations Manager @ (September 2007 - June 2010)
Assistant Vice President – Operations Management @ (August 2003 - September 2007)
Senior Telecommunications Analyst @ (June 2002 - August 2003)

John Erickson Education

Bellevue University
Masters of Business Administration (Finance)
2008-2010
University of Louisville
Bachelor of Science in Business Administration (Computer Information Systems)
1996-2001

John Erickson Skills

ACD
AI Coding Assistants
AI Evaluation
AI Literacy
AI Safety
AI Workflow Automation
AI/ML Integration
Agentic AI Development
Analytical Skills
Application Programming Interfaces (API)
Artificial Intelligence (AI)
Avaya
Business Analysis
Business Process Improvement
CLI Development
CTI
Call Center
Call Centers
Change Management
Compliance Management
Contact Center Operations
Contact Centers
Context Engineering
Continuity of Operations
Contract Negotiation
Cost Reduction
Credit Risk Management
Critical Thinking
Cross-functional Coordination
Cross-functional Team Leadership
Customer Experience
Data Security
Data-driven Decision Making
Decisioning Platforms
Design Thinking
DevOps Automation
Digital Channels
Disaster Recovery
Enterprise Decision Management
Enterprise Software
Enterprise Solution Development
Escalations Management
FinTech
Fortune 500 Experience
Fraud Detection
Generative AI
IT Management
IT Strategy
IVR
Integration
Internet Banking
Knowledge Work Productivity
Leadership Development
Microservices
Microsoft 365
Model Context Protocol (MCP)
Natural Language Processing (NLP)
Operational Efficiency
Operations Management
Orchestration
PMP
Process Automation
Process Improvement
Product Development
Product Leadership
Product Management
Product Road Mapping
Product Strategy
Productivity Software
Program Management
Project Design
Project Management
Project Planning
Project Portfolio Management
Prompt Engineering
Regulatory Compliance
Requirements Analysis
Risk Assessment
Risk Management
SDLC
Security Compliance
Senior Stakeholder Management
Software Development Life Cycle (SDLC)
Software as a Service (SaaS)
Strategic Leadership
Strategic Planning
Strategic Roadmaps
System Architecture
Team Building
Team Development
Technical Product Management
Technical Project Management
Telecommunications
Third-Party Vendor Management
Thought Leadership
Vendor Management
Version Control Systems
Visio
Workforce Management
Workforce Planning
Avaya Technologies
Social Media
Marketing
Software Development Life Cycle Sdlc
Leadership
Business Process Re Engineering
Business Strategy
Software Development
Schedule Development
Software Development Life Cycle

John Erickson Summary

John Erickson, based in Crestwood, KY, US, is currently a Senior Director - Client Solutions and Product Management at Lateral Group. John Erickson brings experience from previous roles at Jenius Bank and Citi. John Erickson holds a 2008 - 2010 Masters of Business Administration in Finance @ Bellevue University. With a robust skill set that includes ACD, AI Coding Assistants, AI Evaluation, AI Literacy, AI Safety and more. John Erickson has 1 emails and 2 mobile phone numbers on RocketReach.