John Egerbrecht Email & Phone Number
Director, Workforce Management @ Medical Answering Services LLC
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John Egerbrecht Location
- Warners, NY, US
John Egerbrecht Work
- Director, Workforce Management @ (January 2023 - Present)
- Manager Traffic and Workforce, UMR @ (May 2020 - December 2022)
- UMR, Supervisor Appeals @ (November 2017 - May 2020)
- Operations Supervisor @ (November 2015 - November 2017)
- Supervisor Resource Analysts and Negotiations Team @ (September 2015 - November 2015)
- Operations Services Supervisor @ (April 2014 - September 2015)
- Supervisor Customer Service @ (May 2008 - March 2014)
John Egerbrecht Skills
- Strategic Planning
- Capacity Planning
- Contact Center Operations
- Customer Relationship Management (CRM)
- Analytical Skills
- Health Insurance
- Customer Service
- Claim
- Insurance
- Employee Benefits
- Access
- HIPAA
- Process Improvement
- Call Centers
- Outlook
- Data Entry
- Customer Satisfaction
- Microsoft Excel
- Customer Retention
- Customer Experience
- Team Building
- Supervisory Skills
- Teamwork
- Training
- Coaching
- Performance Management
- Leadership
- Time Management
- Microsoft Office
- Troubleshooting
- Workforce Management
- Quality Assurance
- Call Flow Design
- Avaya ASA
- Avaya Products
- Avaya IP Telephony
- Management
- Verint Workforce Management
- Call Center Development
- Call Center Administration
- Training & Development
- Microsoft PowerPoint
- Analytics
- Spreadsheets
- Office 365
- Team Leadership
- Inventory Management
- Telephony
- Employee Learning & Development
- Visio
John Egerbrecht Summary
- John Egerbrecht, based in Warners, NY, US, is currently a Director, Workforce Management at Medical Answering Services LLC. John Egerbrecht brings experience from previous roles at UnitedHealth Group and POMCO Group. With a robust skill set that includes Strategic Planning, Capacity Planning, Contact Center Operations, Customer Relationship Management (CRM), Analytical Skills and more. John Egerbrecht has 1 emails and 1 mobile phone numbers on RocketReach.
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John Egerbrecht
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