John Egerbrecht Email & Phone Number
Director, Workforce Management @ Medical Answering Services LLC
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John Egerbrecht Location
- Warners, NY, US
John Egerbrecht Work
- 2023 -now Director, Workforce Management @
- 2020 -2022 Manager Traffic and Workforce, UMR @
- 2017 -2020 UMR, Supervisor Appeals @
- 2015 -2017 Operations Supervisor @
- 2015 -2015 Supervisor Resource Analysts and Negotiations Team @
- 2014 -2015 Operations Services Supervisor @
- 2008 -2014 Supervisor Customer Service @
John Egerbrecht Skills
- Strategic Planning
- Capacity Planning
- Contact Center Operations
- Customer Relationship Management (CRM)
- Analytical Skills
- Health Insurance
- Customer Service
- Claim
- Insurance
- Employee Benefits
- Access
- HIPAA
- Process Improvement
- Call Centers
- Outlook
- Data Entry
- Customer Satisfaction
- Microsoft Excel
- Customer Retention
- Customer Experience
- Team Building
- Supervisory Skills
- Teamwork
- Training
- Coaching
- Performance Management
- Leadership
- Time Management
- Microsoft Office
- Troubleshooting
- Workforce Management
- Quality Assurance
- Call Flow Design
- Avaya ASA
- Avaya Products
- Avaya IP Telephony
- Management
- Verint Workforce Management
- Call Center Development
- Call Center Administration
- Training & Development
- Microsoft PowerPoint
- Analytics
- Spreadsheets
- Office 365
- Team Leadership
- Inventory Management
- Telephony
- Employee Learning & Development
- Visio
John Egerbrecht Summary
- John Egerbrecht, based in Warners, NY, US, is currently a Director, Workforce Management at Medical Answering Services LLC. John Egerbrecht brings experience from previous roles at UnitedHealth Group and POMCO Group. With a robust skill set that includes Strategic Planning, Capacity Planning, Contact Center Operations, Customer Relationship Management (CRM), Analytical Skills and more. John Egerbrecht has 1 emails and 1 mobile phone numbers on RocketReach.
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John Egerbrecht
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