John Efa Email & Phone Number
Head of Contact Centre, CX, Digital and Banking Ops | Transformation Leader | Speaker | Strategist @ PTSB
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John Efa Location
- Unknown
John Efa Work
- 2021 - now Head of Contact Centre, CX, Digital and Banking Ops | Transformation Leader | Speaker | Strategist @
- 2018 - 2021 Head Of Direct Banking @
- 2015 - 2019 Regional Sales Director @
- 2008 - 2015 Flagship Branch Manager @
- 2006 - 2008 Commercial Manager @
- 2005 - 2006 Assistant Commercial Manager @
- 2000 - 2005 Senior Customer Advisor @
John Efa Education
- IOB
Higher Level Professional Diploma Level 9 (Leading Cultural Change & Ethical Behaviour)
2024 - 2025 - The CX Academy
Professional Diploma (Customer Experience)
2022 - 2022 - IOB
Higher Level Professional Diploma Level 9 (Digital Transformation in Financial Services)
2019 - 2020 - University College Dublin
Qualified Financial Advisor (Banking and Financial Support Services)
2002 - 2019 - IOB
Executive Programme (Leading with Agility)
2017 - 2018 - University College Dublin
Msc in Banking (Banking and Financial Support Services)
2015 - 2017 - University College Dublin
Professional Certificate Asset Management (Asset Management)
2015 - 2016 - University College Dublin
Bachelor's Degree (Banking and Financial Support Services)
2011 - 2015 - University College Dublin
Joint Financial Services Diploma (Banking and Financial Support Services)
2002 - 2004 - St Paul's College
Leaving Cert (Secondary Education and Teaching)
1992 - 1998
John Efa Skills
- Service Operations
- Analytical Skills
- Business
- Contact Centers
- Executive Management
- Banking
- Financial Services
- Management
- Retail Banking
- Relationship Management
- Team Management
- Customer Experience
- Credit Risk
- Risk Management
- Commercial Banking
- Commercial Lending
- Mortgage Lending
- Long-term Customer Relationships
- Standards Compliance
- Customer Acquisition
- Project Management
- Mortgage Underwriting
- Business Development
- Financial Risk
- Sales Management
- Complaint Management
- Cross-functional Team Leadership
- Compliance Management
- Business Process Improvement
- Portfolio Management
- Change Management
- Strategy
- Team Leadership
- Business Strategy
- Business Process Design
- Strategic Leadership
- Organizational Leadership
- Strategic Planning
- Teamwork
- Process Management
- Time Management
- Customer Relationship Management (CRM)
- Interpersonal Communication
- Strategic Initiatives
- Microsoft Office
- Sales
- Managing Business Growth
- Business Growth
- Customer Relationship Management Crm
- Long Term Customer Relationships
- Public Speaking
- Negotiation
- Microsoft Excel
- Cross Functional Team Leadership
- Customer Relationship Management
- Research
- Nutrition
- Customer Service
- PowerPoint
- Health Promotion
- Sports Coaching
- Microsoft Word
- Data Analysis
- Nutritional Counseling
- Leadership
- Dietary Analysis
- Lifestyle Coaching
- Anthropometry
- First Aid
- Behavioural Change
- Exercise Physiology
- Motivational Interviewing
- Childhood Obesity
- Fitness
- Public Health
- Wellness
- Sports
- Coaching
- Health Education
- Sports Nutrition
- Nutrition Education
John Efa Summary
- John Efa, based in Unknown, is currently a Head of Contact Centre, CX, Digital and Banking Ops | Transformation Leader | Speaker | Strategist at permanent tsb. John Efa brings experience from previous roles at permanent tsb. John Efa holds a 2024 - 2025 Higher Level Professional Diploma Level 9 in Leading Cultural Change & Ethical Behaviour @ IOB. With a robust skill set that includes Service Operations, Analytical Skills, Business, Contact Centers, Executive Management and more. John Efa has 2 emails and 2 mobile phone numbers on RocketReach.
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