John Dumo Email & Phone Number
Vice President of Customer Success + Customer Experience @ Softchoice
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John Dumo Location
- Toronto, ON, CA
John Dumo Work
- Vice President of Customer Experience @ (September 2018 - April 2021)
- Sr. Manager, Fulfillment + Technology Deployment Services @ (February 2011 - October 2011)
- Director, Business Transformation Group @ (October 2011 - September 2017)
- eCommerce Supervisor B2B @ (January 2003 - January 2005)
- Application + Web Developer @ (June 1998 - December 2002)
- Director of Customer Experience @ (September 2017 - September 2018)
- Instructor, Business Innovation @ (March 2018 - June 2022)
- Vice President of Customer Success + Customer Experience @ (April 2021 - Present)
- Board of Directors @ (September 2009 - April 2011)
- Purchasing Manager @ (August 2008 - February 2011)
- Six Sigma Black Belt + Purchasing Supervisor @ (September 2007 - August 2008)
- Six Sigma Black Belt @ (July 2006 - August 2007)
- PM and Business Systems Analyst @ (January 2005 - June 2006)
John Dumo Education
- York University - Schulich School of Business
Masters Certificate in Six Sigma - Black Belt
2006-2006 - University of New Brunswick
Civil Engineering (Environmental)
1993-1997
John Dumo Skills
- Business Process Re-engineering
- Business Process Mapping, Analysis & Improvements
- DMAIC
- XML
- PL/SQL
- B2B
- Change Management
- FMEA
- Process Mapping
- Team Management
- Requirements Analysis
- Kaizen
- Continuous Improvement
- Value Stream Mapping
- Analysis
- Black Belt
- Supply Chain Management
- Root Cause Analysis
- Process Improvement
- Risk Analysis
- DFSS
- Acquisition Integration
- Business Process Mapping
- Six Sigma
- Performance Improvement
- Strategy
- Business Analysis
- Purchasing
- Management
- Supply Chain
- Project Management
- Integration
- Business Development
- Procurement
- E-commerce
- Cross-functional Team Leadership
- Vendor Management
- Business Process Improvement
- Coaching
- Customer Satisfaction
- Operational Excellence
- Program Management
- Business Process
- Leadership
- Training
- Forecasting
- Business Transformation
- Team Leadership
John Dumo Summary
- John Dumo, based in Toronto, ON, CA, is currently a Vice President of Customer Success + Customer Experience at Softchoice. John Dumo brings experience from previous roles at Softchoice. John Dumo holds a 2006 - 2006 Masters Certificate in Six Sigma - Black Belt @ York University - Schulich School of Business. With a robust skill set that includes Business Process Re-engineering, Business Process Mapping, Analysis & Improvements, DMAIC, XML, PL/SQL and more. John Dumo has 4 emails and 3 mobile phone numbers on RocketReach.
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