John Dinapoli Email & Phone Number
IVR and Technology Manager @ JCPenney
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John Dinapoli Location
- Columbus, OH, US
John Dinapoli Work
- 2023 -now IVR and Technology Manager @
- 2016 -2023 Information Technology Manager @
- 2010 -2016 Telecommunications Architect @
- 1992 -2010 Call Center Support @
John Dinapoli Skills
- Contact Center Technology
- Team Leadership
- Agile Leadership
- Telecommunications Systems
- Content Development
- IVR
- DevOps
- Key Performance Indicators
- Predictive Dialers
- Dialer Management
- Voice Mail
- On-call Support
- Service Delivery
- Partner Relationship Management
- Project Coordination
- ACD
- Avaya Site Administration (ASA)
- Information Technology
- Customer Support
- Project Delivery
- Service Delivery Management
- Customer Service Operations
- Troubleshooting
- IT Operations
- Contact Center Operations
- System Administration
- Call Routing
- Contact Centers
- Service Improvement
- Coaching
- Delegation
- Project Management Software
- Reporting Requirements
- Business Requirements
- Problem Solving
- Critical Thinking
- Communication
- Analytical Skills
- Agile Project Management
- Scrum
- Avaya Products
- Data Analysis
- Agile Methodologies
- Avaya Aura
- Avaya IP Telephony
- Project Planning
- Project Management
- Customer Service
- Network Administration
- Voice over IP (VoIP)
John Dinapoli Summary
- John Dinapoli, based in Columbus, OH, US, is currently a IVR and Technology Manager at JCPenney. John Dinapoli brings experience from previous roles at Frontier Communications and Verizon. With a robust skill set that includes Contact Center Technology, Team Leadership, Agile Leadership, Telecommunications Systems, Content Development and more. John Dinapoli has 3 emails on RocketReach.
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