John de Ocera Email
Service Desk Manager @ DNF Solutions
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John de Ocera Location
- Calabarzon, Philippines
John de Ocera Work
- 2023 -now Service Desk Manager @
- 2022 -2023 Service Desk Analyst @
- 2019 -2024 Office 365 Support and Service Desk Analyst @
- 2019 -2020 Office 365 Support @ People4u, Inc. Philippines
- 2018 -2019 System Support Specialist @
- 2017 -2018 Service Operations Analyst @
- 2017 -2017 Desktop Support Analyst @ People4u, Inc. Philippines
- 2015 -2017 Technical Support Representative @
- 2014 -2015 Real Time Analyst @
- 2012 -2014 Technical Service Representative and Service Desk Analyst @
John de Ocera Education
- AMA University
Associate’s Degree (Information Technology)
2010-2012
John de Ocera Skills
- Google Workspace
- Reporting & Analysis
- Microsoft Azure
- Microsoft Entra ID
- SharePoint Administration
- Microsoft Teams
- Managed Services
- MSP Practitioner
- Windows Administration
- Windows 10
- Windows 11
- Microsoft Intune
- Microsoft Endpoint Configuration Manager
- Team Management
- Management
- BPO
- Outsourcing
- Call Centers
- Customer Service
- Service Delivery
- Process Improvement
- Vendor Management
- Business Analysis
- Service Desk
- Technical Support
- Windows Server
- Virtualization
- Information Technology
- Citrix
- Amazon Web Services (AWS)
- IT Service Management
- Active Directory
- Troubleshooting
- Microsoft Office
- IT Infrastructure Operations
- CRM Integration
- Office 365
- Microsoft Exchange
- Centrify
- System Monitoring
- VMware vSphere
- VMware Workstation
- Splunk
John de Ocera Summary
- John de Ocera, based in Calabarzon, Philippines, is currently a Service Desk Manager at DNF Solutions. John de Ocera brings experience from previous roles at DNF Solutions, Cognizant Microsoft Business Group, People4u, Inc. Philippines and Agentbox. John de Ocera holds a 2010 - 2012 Associate’s Degree in Information Technology @ AMA University. With a robust skill set that includes Google Workspace, Reporting & Analysis, Microsoft Azure, Microsoft Entra ID, SharePoint Administration and more. John de Ocera has 2 emails on RocketReach.
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