2015 -2017 Head of Customer Experience (Strategy Team) @
2013 -2015 Head of Service Quality @
2011 -2013 Head of Sales and Customer Relationship @
2009 -2011 Strategic Development @ DB Regio UK (seconded from Chiltern Railways)
2008 -2009 Business Development and Sales Manager @ Wrexham and Shropshire Railways (seconded from Chiltern Railways)
2006 -2008 Business Planning Manager @
2006 -2006 HR Plan Author and Workstream Leader @ MTR Laing (seconded from Chiltern Railways)
2004 -2006 Duty Station Manager @
John Davidson Education
Anglia Ruskin University
BA (Hons) (Business and Management)
2000-2003
John Davidson Skills
Customer Service
Transportation
Leadership
Business Development
Sales Management
Negotiation
Operations Management
Business Strategy
Management
Project Management
Analysis
CRM
Change Management
Mergers & Acquisitions
Rail
Training
Strategy
Project Planning
Stakeholder Management
Procurement
Railway
Public Transport
Rolling Stock
Contract Management
Business Planning
B2B
Start-ups
Outsourcing
Commercial Management
Start Ups
Passenger
Mergers and Acquisitions
Recruiting
John Davidson Summary
John Davidson, based in London, GB, is currently a Head of Customer Experience at TRENITALIA UK LIMITED. John Davidson brings experience from previous roles at NATIONAL EXPRESS TRAINS LTD, Keolis, Chiltern Railways and DB Regio UK (seconded from Chiltern Railways). John Davidson holds a 2000 - 2003 BA (Hons) in Business and Management @ Anglia Ruskin University. With a robust skill set that includes Customer Service, Transportation, Leadership, Business Development, Sales Management and more.
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