2015 -2018 Operations Manager | Qualified Billing and Collections @
2010 -2015 Senior Group Manager, Operations - Google External Telesales Operations (Australia and New Zealand) @
2007 -2010 Group Manager, Operations - AT and T National Mass Markets (Residential and Small Business) @
2004 -2007 Team Leader, Operations - AT and T Sales and Customer Care @
2004 -2004 Outbound Sales Representative - AT and T Long Distance @
John Cunanan Education
Pamantasan ng Lungsod ng Maynila 2000-2004
Manila Science High School 1996-2000
John Cunanan Skills
Team Management
Outsourcing
Call Centers
BPO
Process Improvement
Vendor Management
Performance Management
Customer Service
CRM
Operations Management
Team Leadership
Project Management
Leadership
Employee Engagement
Service Delivery
Customer Experience
Strategy
Change Management
Strategic Planning
Program Management
Business Process Improvement
Team Building
Customer Satisfaction
Business Strategy
Business Analysis
Business Development
Telecommunications
Transition Management
SLA
Business Process
Talent Management
Analysis
Six Sigma
Forecasting
Employee Relations
Sales Management
Customer Relations
Customer Acquisition
Client Relations
Relationship Management
Telemarketing
Google Adwords
Sales Operations
Employee Management
Organizational Development
Client Services
Microsoft Office
Sales
Management
John Cunanan Summary
John Cunanan, based in Valenzuela, NCR, PH, is currently a Regional Operations Lead - Europe, Middle East and Africa (EMEA) at MultiplyMii. John Cunanan brings experience from previous roles at MultiplyMii and MicroSourcing. John Cunanan holds a 2000 - 2004 Pamantasan ng Lungsod ng Maynila. With a robust skill set that includes Team Management, Outsourcing, Call Centers, BPO, Process Improvement and more. John Cunanan has 2 emails and 1 mobile phone numbers on RocketReach.
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