John Craven Email & Phone Number
Director of Credit and Collections @ Spectrum
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John Craven Location
- Tempe, AZ, US
John Craven Work
- Director of Credit and Collections @ (August 2026 - Present)
- Enterprise Director @ (December 2024 - Present)
- Director of Operations Center Of Excellence @ (January 2013 - Present)
- Enterprise Director @ (April 2014 - December 2024)
- Director of Credit, Recovery and Loss Prevention South West Region @ (January 2013 - April 2014)
- Vice President Client Relations @ (January 2011 - July 2012)
- Vice President of Call Center Operations @ (February 2010 - January 2012)
- Director Call Center Operations @ (February 2010 - January 2011)
- Regional Senior Manager Credit and Collections @ (February 2009 - February 2010)
- Senior Credit Manager @ (February 2009 - February 2010)
- Senior Manager Customer Contact Center of Excellence @ (April 2008 - January 2009)
- Sr. Department Manager @ (August 2002 - March 2008)
- Regional Fraud Manager @ (March 1999 - August 2002)
John Craven Education
- Franklin University
Masters in Business Administration (Business)
2004-2006 - ASU- University of Phoenix
Bachelors of Sceince (Business Project Management)
1998-2004 - Laramie County Community College
High School Diploma (General Studies)
- University of Phoenix (Phoenix, AZ)
Bachelor of Science (Business/Commerce, General)
- Franklin University
Master of Business Administration
John Craven Skills
- Call Center
- Process Management
- Fraud Prevention
- Customer Lifecycle Management
- Six Sigma
- Credit
- BPO
- Operations Management
- Vendor Management
- Customer Satisfaction
- Customer Experience
- Outsourcing
- P&L Management
- Customer Service
- Customer Retention
- Team Building
- Customer Relations
- Telecommunications
- Workforce Management
- Lean Operations
- Strategic Planning
- Strategic Sourcing
- Commercial Lending
- Collections
- Call Centers
- Leadership
- Credit Cards
- CRM
- Coaching
- Training
- Performance Management
- Team Leadership
- Team Management
- Management
- Financial Services
- Strategic Partnerships
- Portfolio Management
- Sales
- Business Intelligence
- Project Management
- Process Improvement
- Banking
- Cross-functional Team Leadership
- Account Management
- Risk Management
- Analytics
- Business Development
- Executive Management
- Strategy
- Diversity & Inclusion
- Accounts Receivable (AR)
- Boundaries (Land)
- Cost Engineering
- Journey Mapping
- Workforce Optimization (WFO)
- Communications
- Microsoft Office
- Microsoft Excel
- Cross Functional Team Leadership
- Recoveries
- Customer Contact
- Deliver Results
- Poised
- Discover
- Payments
- Learners
- Advancement
- Aging
- Performer
- Finance
- Talent Acquisition
- Job Satisfaction
- SAN
- 50m
- Collecting
- Business Administration
- Nimble
- Facilitation
- Law Enforcement
- DFS
- Proven Leader
- Revenue
- Science
- Tempe
- Work Processes
- Leading Organizational Change
- SMS
- Engaging
- Columbus
- Steering
- Resource Allocation
- Early Stage
- Human Resources
- Methodology
- Networking
- System
- Data Recovery
- Project Leadership
- Offering
- Policy Compliance
- Engagements
- Reports
- Loss Prevention
- Talent Management
- Strategies
- Corporations
- Learner
- Emerging Technologies
- Reporting
- Roll
- Commercial Real Estate
- Campaigns
- Fraud Investigations
- P&l
- Large Enterprise
- Calling
- Strategy Implementation
- Yahoo
- Exempt
- Accountability
- Thought Leadership
- Inspiration
- Vast
- Cost Savings
- Operations
- Ohio
- Project Implementation
- Governance
- Small Business
- Contractual Agreements
- Cost Control
- Strategy Execution
- Accounts Receivable
- Losses
- Presentations
- Pricing
- National Operations
- Responsibility
- Phoenix
- Regulations
- Technology Management
- Comparison
- Working With Clients
- Cables
- Portfolio
- Reduce Costs
- Prevention
- Performance Reviews
- Arizona
- IVR
- Organized Crime
- Cmi
- Customer Experience Management
- Rate
- Business Process
- Internal Controls
- Interest Rates
- Budgets
- Product Offerings
- Plate
- Staff Development
- Hurdles
- Risk
- Customer Information
- Multi Site
- Customer Service Operations
- Employee Management
John Craven Summary
- John Craven, based in Tempe, AZ, US, is currently a Director of Credit and Collections at Spectrum. John Craven brings experience from previous roles at Cox Communications. John Craven holds a 2004 - 2006 Masters in Business Administration in Business @ Franklin University. With a robust skill set that includes Call Center, Process Management, Fraud Prevention, Customer Lifecycle Management, Six Sigma and more. John Craven has 3 emails and 3 mobile phone numbers on RocketReach.
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