John Craven Location
Tempe, AZ, US
John Craven Work
- 2013 - now Director of Operations Center Of Excellence @ Cox Communications
- 2013 - 2014 Director of Credit, Recovery and Loss Prevention South West Region @ Cox Communications
- 2010 - 2012 Vice President of Call Center Operations @ The CMI Group, Inc.
- 2009 - 2010 Regional Senior Manager Credit and Collections @ Time Warner Cable
- 2008 - 2009 Senior Manager Customer Contact Center of Excellence @ Discover Financial Services
- 2002 - 2008 Sr. Department Manager @ Discover Financial Services
- 1999 - 2002 Regional Fraud Manager @ Discover Financial Services
John Craven Education
- Franklin University
Masters in Business Administration (Business)
2004 - 2006 - ASU- University of Phoenix
Bachelors of Sceince (Business Project Management)
1998 - 2004 - Laramie High School
High School Diploma (General Studies)
John Craven Skills
- Call Center
- Process Management
- Fraud Prevention
- Customer Lifecycle Management
- Six Sigma
- Credit
- BPO
- Operations Management
- Vendor Management
- Customer Satisfaction
John Craven Summary
John Craven, based in Tempe, AZ, US, is currently a Director of Operations Center Of Excellence at Cox Communications. John Craven brings experience from previous roles at Cox Communications, The CMI Group, Time Warner Cable and Discover Financial Services. John Craven holds a 2004 - 2006 Masters in Business Administration in Business @ Franklin University. With a robust skill set that includes Call Center, Process Management, Fraud Prevention, Customer Lifecycle Management, Six Sigma and more. John Craven has 2 emails and 2 mobile phone numbers on RocketReach.
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