John Craven Email & Phone Number
Director of Operations Center Of Excellence @ Cox Communications
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John Craven Location
- Tempe, AZ, US
John Craven Work
- 2013 -now Director of Operations Center Of Excellence @
- 2013 -2014 Director of Credit, Recovery and Loss Prevention South West Region @
- 2010 -2012 Vice President of Call Center Operations @
- 2009 -2010 Regional Senior Manager Credit and Collections @
- 2008 -2009 Senior Manager Customer Contact Center of Excellence @
- 2002 -2008 Sr. Department Manager @
- 1999 -2002 Regional Fraud Manager @
John Craven Education
- Franklin University
Masters in Business Administration (Business)
2004-2006 - ASU- University of Phoenix
Bachelors of Sceince (Business Project Management)
1998-2004 - Laramie High School
High School Diploma (General Studies)
John Craven Skills
- Call Center
- Process Management
- Fraud Prevention
- Customer Lifecycle Management
- Six Sigma
- Credit
- BPO
- Operations Management
- Vendor Management
- Customer Satisfaction
- Customer Experience
- Outsourcing
- P&L Management
- Customer Service
- Customer Retention
- Team Building
- Customer Relations
- Telecommunications
- Workforce Management
- Lean Operations
- Strategic Planning
- Strategic Sourcing
- Commercial Lending
- Collections
- Call Centers
- Leadership
- Credit Cards
- CRM
- Coaching
- Training
- Performance Management
- Team Leadership
- Team Management
- Management
- Financial Services
- Strategic Partnerships
- Portfolio Management
- Sales
- Business Intelligence
- Project Management
- Process Improvement
- Banking
- Cross-functional Team Leadership
- Account Management
- Risk Management
- Analytics
- Business Development
- Executive Management
- Strategy
- Diversity & Inclusion
- Communications
- Microsoft Office
- Microsoft Excel
- Cross Functional Team Leadership
- Recoveries
- Customer Contact
- Deliver Results
- Poised
- Discover
- Payments
- Learners
- Advancement
- Aging
- Performer
- Finance
- Talent Acquisition
- Job Satisfaction
- SAN
- 50m
- Collecting
- Business Administration
- Nimble
- Facilitation
- Law Enforcement
- DFS
- Proven Leader
- Revenue
- Science
- Tempe
- Work Processes
- Leading Organizational Change
- SMS
- Engaging
- Columbus
- Steering
- Resource Allocation
- Early Stage
- Human Resources
- Methodology
- Networking
- System
- Data Recovery
- Project Leadership
- Offering
- Policy Compliance
- Engagements
- Reports
- Loss Prevention
- Talent Management
- Strategies
- Corporations
- Learner
- Emerging Technologies
- Reporting
- Roll
- Commercial Real Estate
- Campaigns
- Fraud Investigations
- P&l
- Large Enterprise
- Calling
- Strategy Implementation
- Yahoo
- Exempt
- Accountability
- Thought Leadership
- Inspiration
- Vast
- Cost Savings
- Operations
- Ohio
- Project Implementation
- Governance
- Small Business
- Contractual Agreements
- Cost Control
- Strategy Execution
- Accounts Receivable
- Losses
- Presentations
- Pricing
- National Operations
- Responsibility
- Phoenix
- Regulations
- Technology Management
- Comparison
- Working With Clients
- Cables
- Portfolio
- Reduce Costs
- Prevention
- Performance Reviews
- Arizona
- IVR
- Organized Crime
- Cmi
- Customer Experience Management
- Rate
- Business Process
- Internal Controls
- Interest Rates
- Budgets
- Product Offerings
- Plate
- Staff Development
- Hurdles
- Risk
- Customer Information
- Multi Site
- Customer Service Operations
- Employee Management
John Craven Summary
- John Craven, based in Tempe, AZ, US, is currently a Director of Operations Center Of Excellence at Cox Communications. John Craven brings experience from previous roles at Cox Communications, The CMI Group, Time Warner Cable and Discover Financial Services. John Craven holds a 2004 - 2006 Masters in Business Administration in Business @ Franklin University. With a robust skill set that includes Call Center, Process Management, Fraud Prevention, Customer Lifecycle Management, Six Sigma and more. John Craven has 2 emails and 3 mobile phone numbers on RocketReach.
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