2011 -2012 Senior Service Delivery Manager @ CSC now DXC
2005 -2011 Service Delivery Manager @ CSC now DXC
2000 -2005 Queensland Manager Desktop Services @
1996 -2000 Infrastructure Services Manager @
1987 -1996 IT Support Manager @ McDonnell Douglas Information Systems
John Cottis Education
ITIL v3
ITIL v3 (Foundations)
2010-2010
ITIL v2
ITIL v2 (Foundations)
2009-2009
Six Sigma Green Belt
Green Belt (Six Sigma)
2006-2006
TAFE Queensland Brisbane
Diploma (Computer Engineering)
1983-1985
Cavendish Rd High School
High School (High School/Secondary Diplomas and Certificates)
1978-1982
John Cottis Skills
IT Service Management
Service Delivery
ITIL
Service Management
SLA
Major Client Relationships
IT Outsourcing
Commercial Management
Outsourcing
PMO
IT Management
IT Operations
IT Strategy
Service Desk
Transition Management
Business Analysis
Service Improvement
Project Management
Project Delivery
ITIL v3 Foundations Certified
Problem Management
BMC Remedy
Resource Management
Vendor Management
Offshoring
Integration
PRINCE2
PMP
Business Process
Governance
Data Center
Stakeholder Management
Solution Architecture
Infrastructure
Requirements Analysis
Information Technology
Enterprise Architecture
Cloud Computing
Business Continuity
Project Portfolio Management
Pre-sales
Managed Services
Business Transformation
ITIL Certified
Change Management
Virtualization
Program Management
Service Delivery Management
IT Transformation
Pre Sales
John Cottis Summary
John Cottis, based in Brisbane City, QLD, AU, is currently a Customer Service Director at Fujitsu Australia Limited. John Cottis brings experience from previous roles at Ipswich City Council, Retail and CSC now DXC. John Cottis holds a 2010 - 2010 ITIL v3 in Foundations @ ITIL v3. With a robust skill set that includes IT Service Management, Service Delivery, ITIL, Service Management, SLA and more. John Cottis has 2 emails and 2 mobile phone numbers on RocketReach.
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