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John Connolly Location
Cardiff, GB
John Connolly Work
Director of Trades at Codi Group @ (January 2026 - Present)
Director of Trades @ (March 2025 - January 2026)
Head of Repairs @ (December 2023 - March 2025)
Owner Calon People Consulting Ltd @ Calon People Consulting Ltd (September 2023 - March 2025)
Head Of Customer Experience @ (October 2020 - September 2023)
Colleague Experience Leader @ (January 2020 - October 2020)
Senior Consultant @ Service Culture Club (May 2017 - January 2020)
Owner @ Calon People Consulting (May 2017 - January 2020)
Customer Service Manager - Smart Homes @ (August 2013 - April 2017)
Head of Innovation and Best Practice @ (November 2009 - June 2013)
John Connolly Education
University of South Wales
(BA Hons Business Economics)
2000-2004
Cardinal Newman RC Secondary School 1993-2000
John Connolly Skills
Employee Engagement
Customer Experience
Contact Centre Transformation
Leadership
Public Speaking
Recognition Awards
Management
Business Process Improvement
Call Centers
Stakeholder Management
Team Management
Coaching
Change Management
Customer Service
Business Transformation
Performance Management
Team Leadership
Contact Centers
Business Strategy
Training Delivery
Outsourcing
Strategy
Microsoft Office
Training
Microsoft Word
Operations Management
Project Planning
Recruiting
Strategic Planning
Team Building
John Connolly Summary
John Connolly, based in Cardiff, GB, is currently a Director of Trades at Codi Group at Codi. John Connolly brings experience from previous roles at Pobl Group, Calon People Consulting Ltd and Hodge. John Connolly holds a 2000 - 2004 University of South Wales. With a robust skill set that includes Employee Engagement, Customer Experience, Contact Centre Transformation, Leadership, Public Speaking and more.
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