2018 -
2024 IT Senior Manager - Services and Support @
2015 -
2018 IT Manager - Tools and Technology Team @
2010 -
2015 IT Support Manager - Data Quality and Migrations @
2000 -
2010 IT Project Manager @
1996 -
2000 Lead IT Project Manager @
1988 -
1995 IT Lead Programmer @
John Connell Education
Fairleigh Dickinson University-Florham Campus
Master of Business Administration (M.B.A.) (Finance and Financial Management Services)
1990
-
1994
State University of New York Maritime College
Bachelor’s Degree (Computer Science)
1983
-
1987
John Connell Skills
Technology Management
Customer Support
Relationship Building
Presentations
Oral Communication
Continuous Process Improvement
Communication
Annual Reviews
Organizational Culture
Customer Experience
Team Development
IT Operations
Coaching
Team Leadership
Customer Service
Microsoft Teams
Genesys PureConnect
Key Performance Indicators
Performance Appraisal
ServiceNow
Operations Management
Customer Relationship Management (CRM)
ITIL
Integration
SAP ERP
Business Intelligence
Requirements Analysis
VoIP
Business Process
Vendor Management
Telecommunications
Call Centers
Program Management
SAP R/3
Solution Architecture
Business Process Improvement
Cross-functional Team Leadership
Unix
ERP
Business Analysis
Corporate Data Migrations
Corporate M&A Data Migrations
Legacy System Conversions and Shutdowns
Community Outreach
Oracle SQL
John Connell Summary
John Connell, based in Huntsville, AL, US, is currently a Software Architect at U.S. Space & Rocket Center. John Connell brings experience from previous roles at UnitedHealth Group and Avaya. John Connell holds a 1990 - 1994 Master of Business Administration (M.B.A.) in Finance and Financial Management Services @ Fairleigh Dickinson University-Florham Campus. With a robust skill set that includes Technology Management, Customer Support, Relationship Building, Presentations, Oral Communication and more. John Connell has 2 emails and 1 mobile phone numbers on RocketReach.
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