John Concepcion Email
Client Service Manager I @ JPMorgan Chase & Co.
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John Concepcion Location
- Quezon City, NCR, PH
John Concepcion Work
- 2024 -now Client Service Manager I @
- 2022 -2024 Quality Assurance Associate Manager @
- 2022 -2024 Quality Assurance Associate Manager @
- 2020 -2022 Lead Escalation Representative @
- 2019 -2020 Senior Escalation Representative @
- 2018 -2019 Customer Success Coach @
- 2016 -2017 Senior Customer Care Professional @
- 2015 -2016 Consumer Insights Specialist @
- 2013 -2015 Customer First Champion @
- 2012 -2013 Customer Service Representative @
- 2011 -2012 Customer Service Representative @
John Concepcion Education
- Mapúa University
(Computer Engineering)
2006-2011
John Concepcion Skills
- Continuous Improvement
- Quality Metrics
- Communication
- Service-Level Agreements (SLA)
- Quality Control
- Supervisory Skills
- Cross-functional Team Leadership
- Data Analysis
- Customer Insight
- Customer Relationship Management (CRM)
- Customer Service
- Strategic Thinking
- Process Operations
- Problem Solving
- Performance Management
- Business Coaching
- Daily Operations
- New Hire Training
- Customer Satisfaction
- Customer Experience
- De-escalation
- Escalation
- Career Development
- Career Development Coaching
- Escalation Resolution
- Customer Escalation Management
- Escalations Management
- Escalation Process
- Leadership Development
- Coaching & Mentoring
- Professional Mentoring
- Team Mentoring
- Mentoring New Hires
- Leadership Mentoring
- Research Skills
- Analytical Skills
- Team Management
- Team Leadership
- Quality Assurance
- Active Listening
- Influencing Others
- Employee Learning & Development
- Employee Engagement
John Concepcion Summary
- John Concepcion, based in Quezon City, NCR, PH, is currently a Client Service Manager I at JPMorganChase. John Concepcion brings experience from previous roles at Wells Fargo. John Concepcion holds a 2006 - 2011 Mapúa University. With a robust skill set that includes Continuous Improvement, Quality Metrics, Communication, Service-Level Agreements (SLA), Quality Control and more. John Concepcion has 2 emails on RocketReach.
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