John Concepcion Email
Client Service Manager I @ JPMorgan Chase & Co.
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John Concepcion Location
- Quezon City, NCR, PH
John Concepcion Work
- Client Service Manager I @ (July 2024 - Present)
- Quality Assurance Associate Manager @ (December 2022 - February 2024)
- Quality Assurance Associate Manager @ (December 2022 - February 2024)
- Lead Escalation Representative @ (November 2020 - November 2022)
- Senior Escalation Representative @ (August 2019 - October 2020)
- Customer Success Coach @ (April 2018 - July 2019)
- Senior Customer Care Professional @ (April 2016 - December 2017)
- Consumer Insights Specialist @ (July 2015 - April 2016)
- Customer First Champion @ (September 2013 - June 2015)
- Customer Service Representative @ (April 2012 - September 2013)
- Customer Service Representative @ (April 2011 - March 2012)
John Concepcion Education
- Mapúa University
(Computer Engineering)
2006-2011
John Concepcion Skills
- Continuous Improvement
- Quality Metrics
- Communication
- Service-Level Agreements (SLA)
- Quality Control
- Supervisory Skills
- Cross-functional Team Leadership
- Data Analysis
- Customer Insight
- Customer Relationship Management (CRM)
- Customer Service
- Strategic Thinking
- Process Operations
- Problem Solving
- Performance Management
- Business Coaching
- Daily Operations
- New Hire Training
- Customer Satisfaction
- Customer Experience
- De-escalation
- Escalation
- Career Development
- Career Development Coaching
- Escalation Resolution
- Customer Escalation Management
- Escalations Management
- Escalation Process
- Leadership Development
- Coaching & Mentoring
- Professional Mentoring
- Team Mentoring
- Mentoring New Hires
- Leadership Mentoring
- Research Skills
- Analytical Skills
- Team Management
- Team Leadership
- Quality Assurance
- Active Listening
- Influencing Others
- Employee Learning & Development
- Employee Engagement
John Concepcion Summary
- John Concepcion, based in Quezon City, NCR, PH, is currently a Client Service Manager I at JPMorganChase. John Concepcion brings experience from previous roles at Wells Fargo. John Concepcion holds a 2006 - 2011 Mapúa University. With a robust skill set that includes Continuous Improvement, Quality Metrics, Communication, Service-Level Agreements (SLA), Quality Control and more. John Concepcion has 2 emails on RocketReach.
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