John Cockerill Email & Phone Number
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John Cockerill Location
- Toronto, ON, CA
John Cockerill Work
- 2024 -now Fellow @ The International Foundation for Customer Experience in Government
- 2023 -now Principal Owner @ Self-employed
- 2004 -2023 President @ The Taylor Reach Group, Inc.
- 2019 -2019 Country and General Manager - Grenada @
- 2011 -2012 Contact Centre, Interim Management @
- 2007 -2010 Vice President @ Telepoll Inc.
- 2001 -2002 Assistant Director - Client Services @ EDS Canada
- 2002 -2004 President @ Cockerill & Associates
- 2001 -2002 Assistant Director - Client Services @ EDS Canada
- 1998 -2002 Assistant Director, Customer Service Centre, Government Securities Services @
- 1994 -1998 Sales Manager @
- 1998 -2002 Assistant Director, Customer Service Centre, Government Securities Services @
- 1994 -1998 Sales Manager @
- 1987 -1988 Account Director @ Texcom Marketing
- 1986 -1987 Account Director @
- 1980 -1986 Director of Sales @ Compusearch Market and Social Research
John Cockerill Education
- Ryerson University
Business (Business Administration)
1978-1982 - Ryerson University
Business (CESAR - Founding Member and President)
1978-1982 - Monklands High School, Montreal PQ 1966-1970
John Cockerill Skills
- Call Center
- ACD
- Dialers
- Call Center Development
- Board Development
- Campaign Strategies
- Customer Service
- Customer Experience
- Voice of the Customer
- Forecasting
- Fundraising
- Governance
- Sales Management
- Direct Marketing
- Strategy Development
- Strategic Planning
- Purchasing
- Operations Management
- Telemarketing
- Customer Experience Transformation
- Strategy
- Contact Centers
- Outsourcing
- Workforce Management
- Sales
- Customer Relationship Management
- CRM
- Telecommunications
- Call Centers
- Business Process Improvement
- Process Improvement
- Leadership
- Management
- Customer Satisfaction
- Management Consulting
- Program Management
- Customer Retention
- New Business Development
- Analytics
- Executive Management
- Recruiting
- Budgets
- Analysis
- Quality Assurance
- Inbound Marketing
- BPO
- Market Research
- Telephony
- Marketing Strategy
- Consulting
- Business Development
- Project Management
- Network Security
- Training
- Information Security
John Cockerill Summary
- John Cockerill, based in Toronto, ON, CA, is currently a Fellow at The International Foundation for Customer Experience in Government. John Cockerill brings experience from previous roles at Self-employed, The Taylor Reach Group, Inc., Unique Vacations, Ltd. and Fibernetics. John Cockerill holds a 1978 - 1982 Business in Business Administration @ Ryerson University. With a robust skill set that includes Call Center, ACD, Dialers, Call Center Development, Board Development and more.
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