John Cockerill Email & Phone Number
Fellow @ The International Foundation for Customer Experience in Government
John Cockerill Location
Toronto, ON, CA
John Cockerill Work
- 2024 - now Fellow @ The International Foundation for Customer Experience in Government
- 2023 - now Principal Owner
- 2004 - 2023 President @ The Taylor Reach Group, Inc.
- 2019 - 2019 Country and General Manager - Grenada @ Unique Vacations, Ltd.
- 2011 - 2012 Contact Centre, Interim Management @ Fibernetics
- 2007 - 2010 Vice President @ Telepoll Inc.
- 2002 - 2004 President @ Cockerill & Associates
- 2001 - 2002 Assistant Director - Client Services @ EDS Canada
- 1998 - 2002 Assistant Director, Customer Service Centre, Government Securities Services @ Bank of Canada
- 1994 - 1998 Sales Manager @ Watts Communications, Inc.
John Cockerill Education
- Ryerson University
Business (Business Administration)
1978 - 1982 - Monklands High School, Montreal PQ1966 - 1970
John Cockerill Skills
- Call Center
- ACD
- Dialers
- Call Center Development
- Board Development
- Campaign Strategies
- Customer Service
- Customer Experience
- Voice of the Customer
- Forecasting
John Cockerill Summary
John Cockerill, based in Toronto, ON, CA, is currently a Fellow at The International Foundation for Customer Experience in Government. John Cockerill brings experience from previous roles at , The Taylor Reach Group, Inc., Unique Vacations, Ltd. and Fibernetics. John Cockerill holds a 1978 - 1982 Business in Business Administration @ Ryerson University. With a robust skill set that includes Call Center, ACD, Dialers, Call Center Development, Board Development and more.
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