John Capes Email & Phone Number
Manager @ Delta Defense LLC
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John Capes Location
- Jamestown, NC, US
John Capes Work
- 2025 -now Manager @
- 2022 -2024 Manager @
- 2017 -2023 City Council Member @
- 2018 -2022 Customer Service Manager Sales and Service @
- 2013 -2018 Director of Customer Service @
- 2008 -2013 General Manager, Operations Manager of Sales and Service Contracts at Sears Holdings @
John Capes Education
- University of Tennessee, Knoxville
BA (Economics/Business Administration)
1992-1994 - East Carolina University - College of Business 1987-1990
- Walter Williams High School
John Capes Skills
- Contact Centers
- Workforce Optimization (WFO)
- Interactive Voice Response (IVR)
- Contact Center Strategy
- Customer Contact
- New Business Development
- Call Center
- Change Management
- Contract Negotiation
- Project Management
- Key Account Management
- E-commerce
- Quality Assurance
- Sales Management
- Team Building
- Strategic Planning
- Operations Management
- Call Centers
- Coaching
- Customer Service
- Leadership
- Management
- Performance Management
- Retail
- Strategy
- Training
- Sales Operations
- Inventory Management
- Customer Satisfaction
- Recruiting
- Team Leadership
- Sales
- Customer Experience
- Income Statement
- Business Planning
- Team Management
- Marketing
- Human Resources
- Budgets
- Pricing
- Entrepreneurship
- Time Management
- Profit
- Customer Retention
- CRM
- Interviews
John Capes Summary
- John Capes, based in Jamestown, NC, US, is currently a Manager at Delta Defense LLC. John Capes brings experience from previous roles at First Horizon Bank, Town of Jamestown NC, Wayfair and Anomaly Squared. John Capes holds a 1992 - 1994 BA in Economics/Business Administration @ University of Tennessee, Knoxville. With a robust skill set that includes Contact Centers, Workforce Optimization (WFO), Interactive Voice Response (IVR), Contact Center Strategy, Customer Contact and more. John Capes has 3 emails and 3 mobile phone numbers on RocketReach.
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Tim Schmidt
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Adam Lindell
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Daniel Garvey
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Steve Kopp
VP, National Sales and Distribution
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Bradley Connor
Head of Strategic Partnerships
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Brian Tyrrell
Chief Marketing Officer
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Matthew Wudy
Chief Information Officer
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Kyle Frye
Director, Contact Center
West Bend, WI, US
Geoff Demartino
Chief Financial Officer
Oak Brook, IL, US
Katie Ruback
Director Strategic Initiatives
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Tim A
VP of Finance
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Zach Beaman
Creative Director
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Mike Lowney
President
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Kyle Wierenga
Chief Information Officer
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