Customer Success Manager @ (July 2018 - November 2022)
Senior Technical Support Analyst @ (April 2015 - May 2018)
Installation Support Specialist @ (June 2014 - February 2015)
John Buckalew Education
National Institute of Technology
Network Systems Support (Information Technology)
2003-2004
Rose State College 1998-2000
University of Maryland 1995-1996
John Buckalew Skills
Customer Experience
Solution Selling
QlikView Development
Windows Server
Report Building
Help Desk Support
Windows Active Directory
SharePoint
MPLS
Genesys
Call Center
Active Directory
Data Center
ITIL
VoIP
Troubleshooting
Incident Management
Telecommunications
CTI
Reports Analysis
Vendor Management
Cisco VoIP
Client Representation
Reports
Workforce Management
SIP
Virtualization
Client Education
IVR
Softphone
ACD
Contact Centers
Program Management
Client Development
A+
Telephony
Verint
Technical Support
QlikView
Scripting
SaaS
IP PBX
Project Management
CEM
ITIL v3 Foundations Certified
Servers
Cloud Computing
VMware
N+ Certified
CRM
John Buckalew Summary
John Buckalew, based in Salt Lake City, UT, US, is currently a Client Field Services at Intermountain Health. John Buckalew brings experience from previous roles at Optimum Healthcare IT, Patriot Rail, Wells Fargo and Simplii. John Buckalew holds a 2003 - 2004 Network Systems Support in Information Technology @ National Institute of Technology. With a robust skill set that includes Customer Experience, Solution Selling, QlikView Development, Windows Server, Report Building and more. John Buckalew has 2 emails and 2 mobile phone numbers on RocketReach.
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