John Brandon Email & Phone Number
Contact Center Transformation Lead and Product Manager @ TIAA
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John Brandon Location
- Charlotte, NC, US
John Brandon Work
- 2022 -now Contact Center Transformation Lead and Product Manager @
- 2021 -2022 Senior Director, Channel Delivery and Innovation (Contact Center Experience) @
- 2015 -2021 Director, Channel Delivery and Innovation (Call Center Voice and Desktop Experience) @
- 2007 -2015 IT Program Manager, Call Center and Telephony Technology @
- 2009 -2010 Technical Program Manager – US Hispanic and Latino Initiative @
- 2008 -2009 Implementation Manager – Siebel and Call Center Technology Implementations @
- 2003 -2007 Technology Analyst and Consultant - Financial Services @
John Brandon Education
- North Carolina State University
Master of Science - MS (Computer Network Engineering)
2001-2002 - North Carolina State University
Bachelor of Science (BS) (Computer Engineering)
1996-2001 - North Carolina State University
Bachelor of Science (BS) (Electrical Engineering)
1996-2001
John Brandon Skills
- Contact Center Strategy
- Build Strong Relationships
- Leading transformational change
- Technology Solutions
- Technology Leadership
- Digital Transformation
- Business Process Improvement
- Contact Center Management
- Agile Leadership
- Strategic Planning
- Strategic Vision
- Operational Transformation
- Consensus Building
- Identifying New Opportunities
- Business Analysis
- Analytical Skills
- Management
- Leadership
- Change Management
- Strategy
- Cross-functional Team Leadership
- Communication
- Closed Loop
- Product Management
- Agile Methodologies
- Program Management
- Artificial Intelligence (AI)
- Requirements Gathering
- Project Portfolio Management
- MS Project
- Call Center
- Call Routing
- IVR
- Excel
- Functional Design
- Technology Implementation
- Project Estimation
- Exceptional project management skills
- Full project lifecycle experience
- Clarity
- Production Support
- Release Management
- Quality Center
- Visio
- PMP
- Technology
- Project Portfolio
- Exceptional Project
- Full Project Lifecycle
John Brandon Summary
- John Brandon, based in Charlotte, NC, US, is currently a Contact Center Transformation Lead and Product Manager at TIAA. John Brandon brings experience from previous roles at TIAA. John Brandon holds a 2001 - 2002 Master of Science - MS in Computer Network Engineering @ North Carolina State University. With a robust skill set that includes Contact Center Strategy, Build Strong Relationships, Leading transformational change, Technology Solutions, Technology Leadership and more. John Brandon has 1 emails and 2 mobile phone numbers on RocketReach.
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