2004 -
2010 Head of Business and Escalated Complaint Handling @
2001 -
2004 Head of Salford and Bangor Contact Centres @ Royal Mail Group
1990 -
2000 Various roles including Head of Customer Service Northern England, Scotland and NI. @ Various Customer Service
John Booth Education
Stockport College
(ECDL)
2011
-
2011
Post Office Training and Development Group
(BTEC Certificate In Assessor Training)
2000
-
2000
City and Guilds
(Recruitment and Interviewing Skills)
1993
-
1993
Stockport College
(Association of Accounting Technicians)
1990
-
1992
Reddish Vale
(English Maths History)
1972
-
1977
John Booth Skills
Customer Experience
Contact Centers
Outsourcing
Call Center
Service Delivery
Operations Management
Customer Retention
Mentoring
Management
Change Management
Process Improvement
Call Centers
Leadership
Employee Engagement
Start-ups
Customer Service
Human Resources
Performance Management
Business Planning
Negotiation
Stakeholder Management
Customer Satisfaction
Business Process Improvement
Team Management
Team Leadership
Start Ups
Services
John Booth Summary
John Booth, based in United Kingdom, is currently a Business and Innovation Centre Leader at Oxford Innovation Space. John Booth brings experience from previous roles at Stockport Business and Innovation Centre, NHS Stockport PCT and Royal Mail. John Booth holds a 2011 - 2011 Stockport College. With a robust skill set that includes Customer Experience, Contact Centers, Outsourcing, Call Center, Service Delivery and more. John Booth has 2 emails on RocketReach.
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