John Beach Email
Director of Customer Support @ MTech Systems
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John Beach Location
- Atlanta, GA, US
John Beach Work
- Director of Customer Support @ (June 2026 - Present)
- Director, Customer Service and Operations @ (August 2022 - April 2025)
- Managing Principal and COO @ (May 2020 - April 2022)
- EVP of Customer Orientation (Service Operations) @ (October 2018 - April 2020)
- Vice President Customer Care @ FirstKey Homes (May 2017 - September 2018)
- Director of Operations Support @ RentPath (May 2016 - April 2017)
- Vice President of Key Account Services @ (August 2011 - January 2016)
John Beach Education
- Thunderbird School of Global Management
Master of Business Administration - MBA
- Wake Forest University
Bachelor's degree (HISTORY)
John Beach Skills
- Artificial Intelligence (AI)
- Business Process Improvement
- Business Process Management
- Business Process Outsourcing (BPO)
- Change Management
- Client Services
- Communication
- Contact Center Leadership
- Contact Center Operations
- Contact Center Strategy
- Continuous Improvement
- Continuous Process Improvement
- Cross-functional Coordination
- Cross-functional Team Leadership
- Customer Engagement
- Customer Experience
- Customer Experience (CX)
- Customer Experience Management
- Customer Experience Strategy
- Customer Journey Mapping
- Customer Lifecycle Management
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Satisfaction (CSAT)
- Customer Success
- Customer Success
- Data-driven Decision Making
- Executive Management
- Global Cross-Functional Team Leadership
- Interpersonal Skills
- KPI Dashboards
- KPI Reporting
- Key Metrics
- Leadership
- Negotiation
- Operational Excellence
- Operational Scaling
- Operations Management
- Performance Management
- Performance Metrics
- Post-Sales Support
- Problem Solving
- Product Adoption
- Product Utilization
- Retention Strategies
- SOP Development
- SaaS Customer Success
- Service Delivery
- Service-Level Agreements (SLA)
- Software as a Service (SaaS)
- Startups
- Strategic Leadership
- Strategic Planning
- Strategy
- Support Management
- System Integration
- Team Development
- Team Leadership
- Team Management
- Tier I
- Vendor Management
- Voice of the Customer
- Workforce Management
- Written Communication
John Beach Summary
- John Beach, based in Atlanta, GA, US, is currently a Director of Customer Support at MTech Systems. John Beach brings experience from previous roles at Edenred, Geo Strategy Partners, The Orientation Company and FirstKey Homes. John Beach holds a Master of Business Administration - MBA @ Thunderbird School of Global Management. With a robust skill set that includes Artificial Intelligence (AI), Business Process Improvement, Business Process Management, Business Process Outsourcing (BPO), Change Management and more. John Beach has 1 emails on RocketReach.
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