John Backus Email & Phone Number
Contact Center Manager-Inbound @ Honor Credit Union
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John Backus Location
- Buchanan, MI, US
John Backus Work
- Contact Center Manager-Inbound @ (December 2025 - Present)
- Call Center Operations Specialist @ (November 2024 - December 2025)
- Virtual Engagement Manager @ (June 2017 - August 2023)
- Assistant Manager Member Solutions-Outbound @ (January 2015 - June 2017)
- Account Specialist @ (March 2013 - January 2015)
- International Coordinator @ Express 1 (April 2012 - March 2013)
- Tractor Team Agent @ Express 1 (April 2011 - April 2012)
- Maintenance @ Express 1 (May 2010 - September 2010)
- Lifeguard @ YMCA (June 2006 - May 2010)
John Backus Education
- Western Michigan University
Sales and Business Marketing
2013-2015 - Lake Michigan College
(Business Administration and Management, General)
2011-2013
John Backus Skills
- Employee Training
- Customer Interaction
- Customer Service Representatives
- Call Routing
- Policies & Procedures
- Budgeting & Forecasting
- Performance Reviews
- Product Management
- Strategy
- Relationship Building
- Customer Service Management
- Problem Solving
- Analytical Skills
- Coaching & Mentoring
- De-escalation
- Sales
- Management
- Employee Engagement
- Customer Contact
- Call Center Administration
- Team Leadership
- Customer Service
- Customer Satisfaction
- Supervisory Skills
- Leadership
- Key Performance Indicators
- Coaching
- London Underground
- Loads
- Dispatching
- LTL
- Freight
- Trucking
- Transportation Management
- Transportation
- Container
- 3PL
- Freight Forwarding
- Shipping
- Air Freight
- Logistics Management
- International Logistics
John Backus Summary
- John Backus, based in Buchanan, MI, US, is currently a Contact Center Manager-Inbound at Honor Credit Union. John Backus brings experience from previous roles at OptiMed Health Partners and Honor Credit Union. John Backus holds a 2013 - 2015 Sales and Business Marketing @ Western Michigan University. With a robust skill set that includes Employee Training, Customer Interaction, Customer Service Representatives, Call Routing, Policies & Procedures and more. John Backus has 2 emails and 4 mobile phone numbers on RocketReach.
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