John Backus Email & Phone Number
Call Center Operations Specialist @ OptiMed Health Partners
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John Backus Location
- Buchanan, MI, US
John Backus Work
- 2023 - 2024 Contact Center Manager-Inbound @
- 2024 - now Call Center Operations Specialist @
- 2017 - 2023 Virtual Engagement Manager @
- 2015 - 2017 Assistant Manager Member Solutions-Outbound @
- 2013 - 2015 Account Specialist @
- 2012 - 2013 International Coordinator @ Express 1
- 2011 - 2012 Tractor Team Agent @ Express 1
- 2010 - 2010 Maintenance @ Express 1
- 2006 - 2010 Lifeguard @ YMCA
John Backus Education
- Western Michigan University
Sales and Business Marketing
2013 - 2015 - Lake Michigan College
(Business Administration and Management, General)
2011 - 2013
John Backus Skills
- Employee Training
- Customer Interaction
- Customer Service Representatives
- Call Routing
- Policies & Procedures
- Budgeting & Forecasting
- Performance Reviews
- Product Management
- Strategy
- Relationship Building
- Customer Service Management
- Problem Solving
- Analytical Skills
- Coaching & Mentoring
- De-escalation
- Sales
- Management
- Employee Engagement
- Customer Contact
- Call Center Administration
- Team Leadership
- Customer Service
- Customer Satisfaction
- Supervisory Skills
- Leadership
- Key Performance Indicators
- Coaching
- London Underground
- Loads
- Dispatching
- LTL
- Freight
- Trucking
- Transportation Management
- Transportation
- Container
- 3PL
- Freight Forwarding
- Shipping
- Air Freight
- Logistics Management
- International Logistics
John Backus Summary
- John Backus, based in Buchanan, MI, US, is currently a Call Center Operations Specialist at OptiMed Health Partners. John Backus brings experience from previous roles at Honor Credit Union. John Backus holds a 2013 - 2015 Sales and Business Marketing @ Western Michigan University. With a robust skill set that includes Employee Training, Customer Interaction, Customer Service Representatives, Call Routing, Policies & Procedures and more. John Backus has 3 emails and 4 mobile phone numbers on RocketReach.
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Top OptiMed Health Partners Employees
Rob Doornweerd
Operations and Business Consulting
Kalamazoo, MI, US
Clive Pereira
Director of IT and CIO
Rockford, MI, US
Alice Henderson
Chief Financial Officer
Kalamazoo, MI, US
Lucas Dominick
Clinical Pharmacist
Kalamazoo, MI, US
Lucas Dominick
Clinical Pharmacist
Mattawan, MI, US
Spencer Boyd
Implementation Specialist
Battle Creek, MI, US
John Backus
Call Center Operations Specialist
Buchanan, MI, US
Allison Korteway
Human Resources Manager
Kalamazoo, MI, US
Rusti Greis
Vice President Of Business Development
Kalamazoo, MI, US
Rachel Ruf
Registered Nurse
Jim Falls, WI, US
Amber Flanders
Certified Pharmacy Technician
Gobles, MI, US
Matthew Sortland
Specialty Pharmacy Operations Manager
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Jess Naylor
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