Joellen McDougal Email & Phone Number
IT Support Operations Director @ DePaul
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Joellen McDougal Location
- Rochester, NY, US
Joellen McDougal Work
- IT Support Operations Director @ (April 2022 - Present)
- Director IT Projects @ (November 2024 - Present)
- Information Technology Business Relationship Manager @ (April 2018 - March 2022)
- Service Operations Manager @ (March 2010 - February 2018)
- Sr. Operations Manager @ (July 2000 - March 2010)
- Sales Manager @ The Learningsmith (May 1996 - December 1999)
Joellen McDougal Education
- Cardean University
(LMO)
2002-2004 - Ellis University
(Business Administration and Management, General)
2000-2002 - Monroe Community College
(Fine/Studio Arts, General)
1986-1987
Joellen McDougal Skills
- ITSM
- Call Center Operations
- Operations Management
- Resource Management
- Service & Operational Training
- Service Delivery
- ITIL v3 Foundations Certified
- Certified MS Office
- Process Management
- Project Planning
- Project Management
- Training
- Call Center
- Microsoft Office
- Business Process Improvement
- Account Management
- Analysis
- Vendor Management
- Management
- Leadership
- ITIL
- Customer Experience
- Outsourcing
- Troubleshooting
- Team Building
- Technical Support
- Workforce Management
- Coaching
- Quality Assurance
- Call Centers
- Recruiting
- Program Management
- System Administration
- Software Documentation
- Human Resources
- Active Directory
- Sales
- Talent Management
- Process Improvement
- BPO
- Change Management
- CRM
- Customer Satisfaction
- Customer Service
- Performance Management
- Team Leadership
- IT Service Management
- Employee Engagement
- Business Relationship Management
- Budgets
- Service Operations
- Real Estate
- Kcs and Knowledge Management
- Service and Operational Training
- Business Development
- Sales Management
- Banking
- Operations
- Office 365
Joellen McDougal Summary
- Joellen McDougal, based in Rochester, NY, US, is currently a IT Support Operations Director at DePaul. Joellen McDougal brings experience from previous roles at DePaul, Home Properties and Concentrix Corporation. Joellen McDougal holds a 2002 - 2004 Cardean University. With a robust skill set that includes ITSM, Call Center Operations, Operations Management, Resource Management, Service & Operational Training and more. Joellen McDougal has 2 emails and 1 mobile phone numbers on RocketReach.
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