Joelle H. Email & Phone Number
Head of Operations @ Vocal AI
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Joelle H. Location
- Paris, FR
Joelle H. Work
- 2025 -now Head of Operations @
- 2021 -now VP Customer Care @
- 2021 -now VP Customer Experience @
- 2020 -2021 Global Director Customer Relations @
- 2020 -2021 Global Director Customer Care @
- 2014 -2017 Contact Center Manager - Cashback and Loyalty programs @
- 2017 -2019 Directrice Adjointe Relation Client I e-santé @
- 2011 -2013 E-commerce Project Manager and Interim Head of Customer Service @ avandeo - Designwelt
- 2014 -2017 Contact Center Manager - programmes de cashback et fidélité @
- 2010 -2011 Sales and Marketing Director @ Luxia Game & Event
- 2013 -2014 Responsable service clients - locations entre particuliers @ Wimdu
- 2011 -2013 Chef de Projet E-Commerce and Responsable de service client par intérim @ avandeo - Designwelt
- 2009 -2010 Head of Customer Service @ Myfab.com
- 2010 -2011 Directeur marketing commercial international @ Luxia Game & Event
- 2007 -2009 Marketing and Business Development Representative @
- 2009 -2010 Responsable service clients @ Myfab.com
- 2007 -2007 Business analyst, corporate banking - Internship @
- 2007 -2009 VIE - Chargée de missions Marketing et Développement @
- 2017 -2019 Deputy Director Customer Care @
- 2013 -2014 Head of Customer Service @ Wimdu
- 2007 -2007 Business Analyst - Stage @
- 2005 -2005 Marketing - Sales - Logistics Assistant and Internship @ Vins Du Monde
- 2005 -2005 Assistante Logistique - Marketing - Commercial and Stage @ Vins Du Monde
Joelle H. Education
- Audencia
Master (Management & Finance)
2004-2007 - Tongji University
Echange (Chinois, Economie, Management)
2006-2007 - University of Strasbourg
Master (Droit des affaires / droit communautaire)
1999-2004
Joelle H. Skills
- Évaluation de la performance
- Chatbots
- Intelligence artificielle (IA)
- Customer Advocacy
- SaaS
- OKR
- Management de la direction
- Customer Relations
- Voix du client
- Intégration client
- Customer Service
- B2B
- Consolidation d’équipe
- Management
- Amélioration des processus
- Entrepreneuriat
- CRM
- Salesforce.com
- intercom
- Feedback à 360 degrés
- Satisfaction client
- Gestion du service client
- Parcours client
- Gestion du changement
- Coaching
- 3PL
- Intégration des nouveaux employés
- Gestion des stocks
- Assistance administrative de direction
- Dégustation du vin
- Évaluation des risques
- Risque de crédit
- Audit interne
- Analyse des affaires
- Project Management
- Services financiers
- Études de marché
- Études de faisabilité
- Développement de programmes d’études
- Réseautage
- Reporting de performances
- Location de vacances
- Budgets d’exploitation
- Centre d’appel
- Programmes de fidélité
- P&L
- Business-to-Business (BtoB)
- Gestion des ventes
- Optimisation de la chaîne logistique
- Marketing produit
- Procédures opérationnelles normalisées (SOP)
- Gestion de la qualité
- Gestion des réclamations
- Gestion d’équipes multiculturelles
- Gestion des connaissances
- Indicateurs de performance
- Customer Service Operations
- Gestion de projet
- Développement commercial
- Logistics Management
- Stratégie commerciale
- International Logistics
- International Project Management
- Consumer Law
- Legal Compliance
- Business Development
- Market Analysis
- Financial Analysis
- Business Strategy
- Gestion des opérations
- Ingénierie pédagogique
- Réseaux sociaux
- New Business Development
- Stratégie
- Marketing
- Expérience client
- JIRA
- Microsoft Office
- Microsoft Excel
- Service client
- Commitment to Customer Service
- Animation de formation
- leadership
- Gestion d’équipe
- Anglais
- German
- Français
- Portugais
- Omnicanal
- Global Customer Service
- Customer Escalation Management
- Call center start-up
- International Support
- Customer Service Systems
- CX
- AMOA
- Formateur
- Zendesk
- odigo
- Logiciel en tant que Service (SaaS)
- E Commerce
- Corporate Finance
- Customer Escalation
- Event Planning
- Market Research
- Private Law
- International Project
- Wine Sales
- Event Management
- Commitment to Customer
- Business Education
Joelle H. Summary
- Joelle H., based in Paris, FR, is currently a Head of Operations at GetVocal AI. Joelle H. brings experience from previous roles at Partoo and Aircall. Joelle H. holds a 2004 - 2007 Master in Management & Finance @ Audencia. With a robust skill set that includes Évaluation de la performance, Chatbots, Intelligence artificielle (IA), Customer Advocacy, SaaS and more. Joelle H. has 8 emails and 5 mobile phone numbers on RocketReach.
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