2014 -2015 Founder and Service Design Consultant @ Joel Bailey Consulting Ltd
2010 -2014 Director of Experience and Service Design @
2008 -2009 Director of Service Design @ The Team
2006 -2008 Head of Transformational Government @
2008 -2008 Head of Digital Government Strategy @
2004 -2006 Web Publishing Team Manager @
2001 -2008 Service Design Leader @ Business Link
2003 -2004 Digital Consultant @
2003 -2004 Digital Consultant @
2001 -2002 Web Content and IA Manager @
2000 -2001 Digital Project Manager @ Businesslink.gov.uk
1998 -2000 Digital Project Manager - Virginbiz.net @
Joel Bailey Education
Kingston University
Master of Arts (MA) (Immobilia)
2001-2002
The University of Birmingham
First Class BA (Amercian Studies)
1994-1998
University of California, Los Angeles
One year study exchange (Film and Television)
1997-1998
Wellington College, Crowthorne 1987-1992
Joel Bailey Skills
Large Group Facilitation
Customer Experience
Personas
Client Relationship Building
Service Design
Web Content Management
Online Branding
Brand Development
Digital Strategy
Content Management
Agile Project Management
Bid Process Management
User Experience
Customer Retention
Agency Negotiations
Web Design
Usability Testing
User Centered Design
Interaction Design
Channel Management
Brand Communication
Team Leadership
Information Design
Strategy
Content Strategy
Customer Insight
Competitive Bidding
User Management
Customer Lifecycle Management
Web Project Management
Proposal Writing
Qualitative Research
Customer Service
Project Planning
Contact Centre
Strategic Design
Content Development
Customer Acquisition
Customer Engagement
Business Strategy
User Interface Design
Information Architecture
Quantitative Research
Creative Design
Research
Design
Analytics
Bid Writing
Prototyping
Channel Creation
Creative Problem Solving
Design Strategy
Joel Bailey Summary
Joel Bailey, based in London, GB, is currently a Chief Operating Officer at Arwen. Joel Bailey brings experience from previous roles at Arwen, EY Seren, Livework studio and Strategic Design Resourcing. Joel Bailey holds a 2001 - 2002 Master of Arts (MA) in Immobilia @ Kingston University. With a robust skill set that includes Large Group Facilitation, Customer Experience, Personas, Client Relationship Building, Service Design and more. Joel Bailey has 3 emails and 2 mobile phone numbers on RocketReach.
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