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Joel Bailey Location
London, GB
Joel Bailey Work
Chief Operating Officer @ (July 2024 - Present)
Product and Service Director @ (August 2021 - July 2024)
Director of Product and Service Innovation @ (January 2018 - August 2021)
Director @ (January 2016 - December 2017)
Co-Founder @ Strategic Design Resourcing (July 2015 - August 2017)
Founder and Service Design Consultant @ Joel Bailey Consulting Ltd (November 2014 - December 2015)
Director of Experience and Service Design @ (January 2010 - September 2014)
Head of Digital Government Strategy @ (January 2008 - January 2008)
Director of Service Design @ The Team (January 2008 - December 2009)
Head of Digital Government Strategy @ (January 2008 - December 2008)
Head of Transformational Government @ (December 2006 - October 2008)
Web Publishing Team Manager @ (March 2004 - December 2006)
Digital Consultant @ (July 2003 - January 2004)
Service Design Leader @ Business Link (January 2001 - December 2008)
Digital Consultant @ (January 2003 - January 2004)
Web Content and IA Manager @ (May 2001 - May 2002)
Digital Consultant @
Service Design Leader @ Business Link (January 2001 - January 2008)
Digital Project Manager @ Businesslink.gov.uk
Digital Project Manager @ Businesslink.gov.uk (January 2000 - January 2001)
Digital Project Manager - Virginbiz.net @
Digital Project Manager - Virginbiz.net @ (January 1998 - January 2000)
Joel Bailey Education
Kingston University
Master of Arts (MA) (Immobilia)
2001-2002
University of Birmingham
First Class BA (Amercian Studies)
1994-1998
UCLA
One year study exchange (Film and Television)
1997-1998
Wellington College, Crowthorne 1987-1992
Joel Bailey Skills
Large Group Facilitation
Customer Experience
Personas
Client Relationship Building
Service Design
Web Content Management
Online Branding
Brand Development
Digital Strategy
Content Management
Agile Project Management
Bid Process Management
User Experience
Customer Retention
Agency Negotiations
Web Design
Usability Testing
User Centered Design
Interaction Design
Channel Management
Brand Communication
Team Leadership
Information Design
Strategy
Content Strategy
Customer Insight
Competitive Bidding
User Management
Customer Lifecycle Management
Web Project Management
Proposal Writing
Qualitative Research
Customer Service
Project Planning
Contact Centre
Strategic Design
Content Development
Customer Acquisition
Customer Engagement
Business Strategy
User Interface Design
Information Architecture
Quantitative Research
Creative Design
Research
Design
Analytics
Bid Writing
Prototyping
Channel Creation
Creative Problem Solving
Design Strategy
Joel Bailey Summary
Joel Bailey, based in London, GB, is currently a Chief Operating Officer at Arwen. Joel Bailey brings experience from previous roles at Arwen.AI, EY Seren, Livework studio and Strategic Design Resourcing. Joel Bailey holds a 2001 - 2002 Master of Arts (MA) in Immobilia @ Kingston University. With a robust skill set that includes Large Group Facilitation, Customer Experience, Personas, Client Relationship Building, Service Design and more. Joel Bailey has 3 emails and 2 mobile phone numbers on RocketReach.
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