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Joe Shield Work
2018 -now Business Advisor @ Global Commercial Services & Solutions
2021 -2024 Regional Director-Customer Development @
2023 -2024 VP of Customer Development @
2017 -2019 Operations Manager @
2016 -2017 Director of Business Development @ ITS PTY Inc.
2014 -2016 Director Of Operations @
2013 -2014 Director of Operations of Americas @ Benefits Solutions LLC
2012 -2013 Sr. Operations Manager @
2009 -2011 Director Of Operations @ Arrow Contact Solutions Inc
2007 -2009 Operations Manager @
2002 -2007 Operations Manager and Incentive Project Manager @
2025 -2026 Director of Customer Success @
Joe Shield Education
Pensacola State College
Joe Shield Skills
Technology Outsourcing
Call Center
B2B
BPO
Customer Satisfaction
Outsourcing
Customer Experience
Account Management
E-commerce
Lead Generation
Sales Management
Operations Management
KPI
Start-ups
Telemarketing
Contact Centre
Forecasting
Change Management
Performance Management
Workforce Management
Outbound
B2C
Inbound
People Management
Coaching
Mentoring
Team Building
Metrics
Salesforce.com
Process Improvement
Customer Service
Team Management
SLA
Avaya
IVR
Telephony
VoIP
Team Leadership
Customer Relations
Telecommunications
Sales Support
Planning
Vendor Management
Vendor
Negotiation
Project Planning
New Business Development
Predictive Dialers
Management
Call Centers
Contact Centers
Microsoft Word
Training
E Commerce
Start Ups
Joe Shield Summary
Joe Shield, is currently a Business Advisor at Global Commercial Services & Solutions. Joe Shield brings experience from previous roles at C2Perform, Vox Ventures, iQor and ITS PTY Inc.. Joe Shield holds a Pensacola State College. With a robust skill set that includes Technology Outsourcing, Call Center, B2B, BPO, Customer Satisfaction and more. Joe Shield has 1 emails and 1 mobile phone numbers on RocketReach.
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