Joe Shield Email & Phone Number
Business Advisor
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Joe Shield Work
- Business Advisor @ Global Commercial Services & Solutions (March 2018 - Present)
- Regional Director-Customer Development @ (November 2021 - November 2024)
- VP of Customer Development @ (September 2023 - September 2024)
- Operations Manager @ (November 2017 - November 2019)
- Director of Business Development @ ITS PTY Inc. (April 2016 - October 2017)
- Director Of Operations @ (September 2014 - March 2016)
- Director of Operations of Americas @ Benefits Solutions LLC (October 2013 - September 2014)
- Sr. Operations Manager @ (June 2012 - September 2013)
- Director Of Operations @ Arrow Contact Solutions Inc (June 2009 - May 2011)
- Operations Manager @ (May 2007 - May 2009)
- Operations Manager and Incentive Project Manager @ (August 2002 - May 2007)
- Director of Customer Success @ (October 2025 - February 2026)
Joe Shield Education
- Pensacola State College
Joe Shield Skills
- Technology Outsourcing
- Call Center
- B2B
- BPO
- Customer Satisfaction
- Outsourcing
- Customer Experience
- Account Management
- E-commerce
- Lead Generation
- Sales Management
- Operations Management
- KPI
- Start-ups
- Telemarketing
- Contact Centre
- Forecasting
- Change Management
- Performance Management
- Workforce Management
- Outbound
- B2C
- Inbound
- People Management
- Coaching
- Mentoring
- Team Building
- Metrics
- Salesforce.com
- Process Improvement
- Customer Service
- Team Management
- SLA
- Avaya
- IVR
- Telephony
- VoIP
- Team Leadership
- Customer Relations
- Telecommunications
- Sales Support
- Planning
- Vendor Management
- Vendor
- Negotiation
- Project Planning
- New Business Development
- Predictive Dialers
- Management
- Call Centers
- Contact Centers
- Microsoft Word
- Training
- E Commerce
- Start Ups
Joe Shield Summary
- Joe Shield, is currently a Business Advisor at Global Commercial Services & Solutions. Joe Shield brings experience from previous roles at C2Perform, Vox Ventures, iQor and ITS PTY Inc.. Joe Shield holds a Pensacola State College. With a robust skill set that includes Technology Outsourcing, Call Center, B2B, BPO, Customer Satisfaction and more. Joe Shield has 1 emails and 1 mobile phone numbers on RocketReach.
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