Joe Landers Email & Phone Number
Principal Value Consultant @ ServiceNow
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Joe Landers Location
- Broomfield, CO, US
Joe Landers Work
- 2021 -now Principal Value Consultant @
- 2017 -2021 Principal Strategist @
- 2015 -2017 Customer Experience Strategist @
- 2012 -2015 Client Success Manager @
- 2009 -2012 Vendor Manager @
- 2007 -2008 Senior Systems Analyst - Contractor @
- 2007 -2008 Senior Consultant @ Na Call Center Consulting
- 2002 -2004 Senior Manager @ Mci Global Outsource Management
- 2000 -2002 Senior Manager @ McIworldcom and Skytel
- 1999 -2000 Senior Manager @
- 1997 -1998 Technical Support Manager @
- 1993 -1996 Supervisor @
- now Manager @
Joe Landers Education
- Villanova University
Certificate (Project Management)
2010-2011 - University of Puget Sound
B.S. (Foreign Languages/International Affairs)
1989-1992
Joe Landers Skills
- Business Strategy
- Strategic Thinking
- Call Center Administration
- Contact Center Management
- Customer Support
- Customer Engagement
- Software as a Service (SaaS)
- Financial Analysis
- Analytical Skills
- Customer Experience
- Strategy
- Business Analysis
- Business Intelligence
- Analysis
- CRM
- Customer Relationship Management (CRM)
- Business Process
- Vendor Management
- Account Management
- Call Centers
- Call Center
- Outsourcing
- BPO
- Contact Centers
- Telecommunications
- Management
- Customer Retention
- Program Management
- Process Improvement
- Cloud Computing
- Training
- Project Management
- Team Leadership
- Leadership
- Cross-functional Team Leadership
- Integration
- Help Desk Support
- Customer Service
- Workforce Management
- Service Delivery
- IT Operations
- Change Management
- IT Service Management
- VoIP
- Technical Support
- Help Desk Management
- IT Management
- PMP
- Microsoft Excel
- Research
- Cross Functional Team Leadership
- Customer Relationship Management
Joe Landers Summary
- Joe Landers, based in Broomfield, CO, US, is currently a Principal Value Consultant at Servicenow. Joe Landers brings experience from previous roles at Servicenow, Oracle and Cricket Wireless. Joe Landers holds a 2010 - 2011 Certificate in Project Management @ Villanova University. With a robust skill set that includes Business Strategy, Strategic Thinking, Call Center Administration, Contact Center Management, Customer Support and more. Joe Landers has 2 emails and 4 mobile phone numbers on RocketReach.
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