Joe Knapp Email & Phone Number
Senior Customer Service Representative @ Telligen
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Joe Knapp Location
- Des Moines, IA, US
Joe Knapp Work
- Senior Customer Service Representative @ (January 2026 - Present)
- Call Center Specialist @ (December 2024 - December 2025)
- Service Center Client Liason @ (September 2021 - March 2024)
- Senior Customer Benefits Counselor @ (March 2018 - September 2021)
- Operations Team Lead @ Marsh & McLennan Companies, Inc. (September 2013 - March 2018)
- Iowa Public Relations Officer @ 501st Legion (March 2010 - March 2018)
- Garrison Charity Event Coordinator @ 501st Legion (August 2013 - January 2015)
- temporary employee with Sears holdings company. @ CrossFire Group (November 2012 - January 2013)
- operations processor 3 @ Wells Fargo Home Mortgage (April 2004 - May 2011)
- Ops Processor 1 @ Appleone Temp Agency (November 2003 - April 2004)
- Collections Account Manager 1 @ Frontier Leasing (February 2003 - October 2003)
- Account Manager and collections @ JD Byrider / CNAC (July 2001 - November 2002)
- Account Manager @ Frontier Leasing (April 2001 - September 2002)
- Collection Manager @ (January 2000 - September 2002)
- Customer Service Senior @ (January 1994 - April 2000)
- Collections Specialist @ associates credit card services (April 1998 - March 2000)
Joe Knapp Education
- Lincoln High School
Graduate
1993-1997
Joe Knapp Skills
- Access
- Account Management
- Accounts Receivable (AR)
- Active Listening
- Analytical Skills
- Attention to Detail
- Basic Math
- Business Requirements
- Call Center Administration
- Call Center Development
- Call Centers
- Coaching
- Collections
- Communication
- Computer Literacy
- Confidentiality
- Contact Center Management
- Contact Centers
- Credit
- Credit Card Fraud Prevention
- Credit Cards
- Cross-functional Team Leadership
- Customer Contact
- Customer Experience
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Service Operations
- Customer Service Representatives
- Customer Service Training
- Customer Support
- Data Entry
- Data Maintenance
- Direct Sales
- Employee Engagement
- Employee Training
- Etiquette
- Excel Formulas
- Fraud Investigations
- Fraud Prevention
- Insurance
- Insurance Policies
- Insurance Sales
- Interpersonal Skills
- Investigative Research
- Keyboards
- Knowledge Management
- Leadership
- MS Office Suite
- Management
- Mathematics
- Mentoring
- Microsoft Office
- Microsoft Outlook
- New Product Implementations
- Open Enrollment
- Oral Communication
- Phone Etiquette
- Post Closing
- Presentations
- Problem Solving
- Process Development
- Process Improvement
- Product Knowledge
- Product Training
- Project Management
- Sales
- Sales Consulting
- Sales Processes
- Skilled Multi-tasker
- Social Media
- Soft Skills
- Special Assignments
- Supervisory Skills
- Team Building
- Team Leadership
- Team Management
- Teamwork
- Technical Support
- Time Management
- Training
- Workload Prioritization
Joe Knapp Summary
- Joe Knapp, based in Des Moines, IA, US, is currently a Senior Customer Service Representative at Telligen. Joe Knapp brings experience from previous roles at Telligen, Mercer, Marsh & McLennan Companies and Marsh & McLennan Companies, Inc.. Joe Knapp holds a 1993 - 1997 Graduate @ Lincoln High School. With a robust skill set that includes Access, Account Management, Accounts Receivable (AR), Active Listening, Analytical Skills and more. Joe Knapp has 2 emails and 2 mobile phone numbers on RocketReach.
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