Joe Deluca Email & Phone Number

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Head of Reservations and Customer Care Technology and Transformation @ (July 2026 - Present)
Owner and Operator @ DeLuca Construction Company, LLC (April 1996 - July 2000)
Project Manager @ JW Management (March 1993 - June 1996)
Sr. Dir., Voice Contact Center and Collaboration @ (May 2018 - July 2026)
Dir., Voice Engineering (Global Network Services) @ (January 2007 - November 2017)
Technologies Consultant II (Voice Architecture) @ (April 2004 - January 2007)
Telecommunications Systems and Facilities Engineer @ (June 2000 - April 2004)

Avaya
VoIP
Unified Communications
Telephony
SIP
IVR
Data Center
Telecommunications
Cisco Technologies
Vendor Management
Disaster Recovery
Virtualization
LAN-WAN
Network Architecture
CCNP
System Deployment
Cloud Computing
Switches
WAN
IP
Network Design
VPN
Managed Services
Routing
MPLS
Cisco Call Manager
TCP/IP
Routers
Contact Center Integration Unified Communications Reengineering Processes Technical Roadmaps Development SIP-based Technologies Code Testing and Laboratory Validation TDM to VoIP Conversions Enterprise Level Carrier SIP Migrations Cross-functional Leadership and Collaboration Global Voice Network Management Microsoft Word Visio Excel PowerPoint Terminal Emulation Products Avaya ASA Procom Provision WireShark NetScout
Management
Leadership
Project Management
IT Management
Avaya Products
Cisco IOS
CTI
Integration
Networking
Process Improvement
Internet Protocol (IP)
Firewalls
Cisco Systems Products
Business Process Improvement
Software as a Service (SaaS)
Voice over IP (VoIP)

Joe Deluca, based in Atlanta, GA, US, is currently a Head of Reservations and Customer Care Technology and Transformation at IHG Hotels & Resorts. Joe Deluca brings experience from previous roles at DeLuca Construction Company, LLC, JW Management, Wyndham Hotels & Resorts and ADP. Joe Deluca holds a Design and Visual Communications @ The Art Institute of Philadelphia. With a robust skill set that includes Avaya, VoIP, Unified Communications, Telephony, SIP and more. Joe Deluca has 2 emails and 2 mobile phone numbers on RocketReach.