Jody Powers Email
Solutions Principal @ Group Elite
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Jody Powers Location
- Canada
Jody Powers Work
- 2019 -now Solutions Principal @
- 2018 -2019 Associate Director WFM @
- 2014 -2018 Sr Contact Center Consultant WFM @
- 2012 -2013 Workforce Operations Manager @
- 2010 -2011 Workforce Manager @
- 2008 -2010 Director WFM Business Solutions @ WFM Logic Inc.
- 2006 -2008 Buisness Implementation Manager @
- 2000 -2006 Operations Support Manager, Program Manager @ Minacs
- 1996 -2000 Operations Manager @
Jody Powers Education
- NICE IEX
Certified Trainer
2014-2014 - Athabasca University 2008-2008
- Loyalist College 1992-1993
- Moncton High School 1985-1988
Jody Powers Skills
- Workforce Management
- Business Analysis
- Forecasting
- Business Process Improvement
- Call Centers
- Strategic Planning
- IEX Total View
- Microsoft Excel
- Avaya
- HTML
- Telecommunications
- Genesys
- Cognos
- CSS
- Avaya Communication Manager
- XHTML
- Coaching
- NICE Call Recording
- Avaya Technologies
- Contact Centers
- Leadership
- Management
- Outsourcing
- Training
- Vendor Management
- Process Improvement
- Performance Management
- Employee Engagement
- Offshoring
- Project Management
- Services
Jody Powers Summary
- Jody Powers, based in Canada, is currently a Solutions Principal at Group Elite Communications. Jody Powers brings experience from previous roles at Concentrix, Group Elite Communications, Aon Hewitt and Virtual Agent Services (VAS). Jody Powers holds a 2014 - 2014 Certified Trainer @ NICE IEX. With a robust skill set that includes Workforce Management, Business Analysis, Forecasting, Business Process Improvement, Call Centers and more. Jody Powers has 2 emails on RocketReach.
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