Jody Ferguson Email & Phone Number
Head of Service Management
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Jody Ferguson Location
- Brisbane, QLD, AU
Jody Ferguson Work
- Head of Service Management @ St Vincent's Health Australia (July 2026 - Present)
- Regional Manager @ (May 2025 - July 2026)
- Head of Service Delivery, Infrastructure and Operations @ (March 2022 - January 2025)
- Head of Infrastructure and Operations @ (September 2021 - March 2022)
- Head Of Customer Services @ (January 2018 - June 2021)
- Manager Customer Service @ (March 2017 - January 2018)
- Service Operations Manager @ (May 2016 - March 2017)
- Business Applications and Service Improvement Manager @ (August 2015 - May 2016)
- Manager IT Business Applications @ (November 2014 - August 2015)
- Quality Assurance Team Leader @ (July 2009 - July 2014)
- Support and Maintenance Team Leader @ (December 2006 - June 2009)
- On-line Operations Manager @ (January 2006 - December 2006)
- Telecom On-line Transaction Environment Team Leader @ (January 2004 - January 2006)
Jody Ferguson Education
- Pukekohe High School 1983-1986
Jody Ferguson Skills
- Agile Methodologies
- Agile Testing
- Asset Management
- Budgeting
- Business Process Improvement
- CAB
- Change Management
- Cherwell Service Management (CSM)
- Customer Experience
- Customer Service
- Defect Tracking
- Freshservice ITSM
- ISTQB
- IT Infrastructure Management
- IT Infrastructure Operations
- IT Operations
- ITIL
- Integration Testing
- Leadership
- Management
- Manual Testing
- Microsoft Azure
- Operations Management
- Problem Solving
- Process Improvement
- Project Delivery
- Quality Center
- Regression Testing
- Release Management
- SDLC
- Service Delivery
- Service Desk
- Service Improvement
- Software Development Life Cycle (SDLC)
- Software Project Management
- Staff Development
- System Integration Testing
- System Testing
- Team Management
- Test Automation
- Test Cases
- Test Execution
- Test Management
- Test Planning
- Test Strategy
- Testing
- User Acceptance Testing
- Vendor Management
- Waterfall
Jody Ferguson Summary
- Jody Ferguson, based in Brisbane, QLD, AU, is currently a Head of Service Management at St Vincent's Health Australia. Jody Ferguson brings experience from previous roles at New Era Technology AU, Abano Healthcare Group Limited and healthAlliance. Jody Ferguson holds a 1983 - 1986 Pukekohe High School. With a robust skill set that includes Agile Methodologies, Agile Testing, Asset Management, Budgeting, Business Process Improvement and more. Jody Ferguson has 1 mobile phone numbers on RocketReach.
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Jody Ferguson
Head of Service Management
Brisbane, QLD, AU
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