Jochem Naert Email
Head of Customer Care @ Crelan @ Crelan
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Jochem Naert Location
- Ghent, BE
Jochem Naert Work
- Head of Customer Care @ Crelan @ (October 2023 - Present)
- Head of Center of Expertise Client Services BE - Operational Performance Management @ (March 2021 - March 2023)
- Head of Center of Expertise Client Services Belgium and the Netherlands @ (March 2020 - March 2021)
- Program manager and Advisory Expert Lead @ (August 2019 - March 2020)
- Manager ( Circle lead ) Customer Data Management BE @ (October 2018 - July 2019)
- Site Manager ING Contact Center - Retail Sales GHENT @ (July 2012 - August 2018)
- Manager Trade Finance Services Operations and Middle office Belgium @ (May 2010 - July 2012)
- Manager International Payments Brussels @ (November 2007 - May 2010)
- Manager International Payments Ghent @ (September 2005 - November 2007)
- Manager Documentary Collections Ghent @ (October 2003 - September 2005)
- Cell manager of Domestic and Foreign portfolio @ (January 2000 - October 2003)
- Foreign portfolio -employee @ (August 1997 - December 1999)
Jochem Naert Education
- IFBD
Business model innovation (Business model innovation)
2017-2017 - IFBD
Mini MBA (Mini MBA)
2016-2017 - ING Business School
Manager of managers (Manager of managers)
2010-2010 - Mercator Hogeschool Gent 1994-1997
- tielt
Sint Jozefscollege (Latijn Griekse)
Jochem Naert Skills
- Banking
- Trade Finance
- Change Management
- SEPA
- Performance Management
- Operations Management
- People-oriented
- People Skills
- Retail Banking
- SWIFT payments
- Payments
- Commercial Banking
- Operational Efficiency
- People Change
- Team Management
- Process Management
- Process Improvement
- Risk Management
- CRM
- Call Centers
- Stakeholder Management
- People Oriented
Jochem Naert Summary
- Jochem Naert, based in Ghent, BE, is currently a Head of Customer Care @ Crelan at Crelan. Jochem Naert brings experience from previous roles at ING Belgium. Jochem Naert holds a 2017 - 2017 Business model innovation in Business model innovation @ IFBD. With a robust skill set that includes Banking, Trade Finance, Change Management, SEPA, Performance Management and more. Jochem Naert has 2 emails on RocketReach.
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