Director, Customer Support @ (February 2017 - January 2020)
Customer Support Manager @ (April 2014 - February 2017)
Customer Care Manager @ Patient Placement Systems (October 2008 - April 2014)
Application Analyst and Customer Liaison Supervisor @ (January 2005 - January 2008)
CO-OP: Network Support Services @ (January 2004 - January 2005)
Lead Health Associate @ Fulton County Health Department (June 2001 - January 2004)
Jocelyn Harris Education
Southern Polytechnic State University
MS (Information Technology)
2005-2006
Georgia State University - J. Mack Robinson College of Business
BBA (Computer Information Systems)
2002-2004
Jocelyn Harris Skills
Customer Experience
Customer Retention
Customer Engagement
Customer Relationship Management (CRM)
Service Desk Management
Customer Satisfaction
Budget Oversight
Business Process Improvement
Healthcare Information Technology
Agile Methodologies
Healthcare
Business Analysis
Customer Service
C#
Management
Integration
Leadership
Team Building
SQL
Analysis
Project Management
Microsoft Excel
Troubleshooting
Jocelyn Harris Summary
Jocelyn Harris, based in Atlanta, GA, US, is currently a Executive Director, Customer Success at Care Logistics. Jocelyn Harris brings experience from previous roles at Care Logistics and Patient Placement Systems. Jocelyn Harris holds a 2005 - 2006 MS in Information Technology @ Southern Polytechnic State University. With a robust skill set that includes Customer Experience, Customer Retention, Customer Engagement, Customer Relationship Management (CRM), Service Desk Management and more. Jocelyn Harris has 2 emails and 1 mobile phone numbers on RocketReach.
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