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Joanne Davidson Location
Glasgow, GB
Joanne Davidson Work
Director of Policy @ (July 2020 - Present)
Head of Policy and Innovation @ (May 2018 - July 2020)
Head of Operations @ (May 2016 - May 2018)
Consultant @ (August 2015 - May 2016)
Director, Public Services @ (April 2009 - June 2015)
Commercial Director @ The Listening Company (October 2008 - April 2009)
Client Services Director @ The essentiagroup (April 2007 - October 2008)
Client Services Controller @ The essentiagroup (April 2005 - April 2007)
Business Unit Controller @ The essentiagroup (April 2004 - April 2005)
Account Manager @ The essentiagroup (April 2002 - April 2005)
Account Executive @ The essentiagroup (April 1999 - April 2002)
Joanne Davidson Education
The University of Glasgow 1993-1997
Joanne Davidson Skills
Contact Centers
Outsourcing
BPO
Call Centers
Service Delivery
Stakeholder Management
Account Management
Team Leadership
Performance Management
Public Sector
Workforce Management
Customer Experience
Business Process Improvement
Inbound Marketing
Team Management
Business Transformation
Strategy
Offshoring
Public Relations
Customer Service
Research
Joanne Davidson Summary
Joanne Davidson, based in Glasgow, GB, is currently a Director of Policy at Edinburgh Chamber of Commerce. Joanne Davidson brings experience from previous roles at Edinburgh Chamber of Commerce, SPINDL LTD and Serco. Joanne Davidson holds a 1993 - 1997 The University of Glasgow. With a robust skill set that includes Contact Centers, Outsourcing, BPO, Call Centers, Service Delivery and more. Joanne Davidson has 2 emails on RocketReach.
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