Joanna Bester Email
Head of Service Management Office @ BCA Sweden
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Joanna Bester Location
- England, United Kingdom
Joanna Bester Work
- Head of Service Management Office @ (June 2022 - Present)
- Head of Service Operations and Transition @ (June 2020 - June 2022)
- Manager Service Management @ (September 2018 - June 2020)
- Service Assurance Manager @ (August 2013 - July 2018)
- Service Operations Delivery Manager @ (May 2012 - August 2013)
- Service Delivery Manager @ (May 2012 - August 2013)
- Head of Service Delivery @ (August 2006 - May 2012)
- Head of Service Delivery @ (May 2002 - June 2006)
- Service Delivery Manager @ (March 2001 - November 2001)
- Help Desk Manager @ (March 1999 - October 1999)
- Consultant @ (October 1996 - March 1999)
Joanna Bester Education
- BPP University
Coaching Apprenticeship Level 5 (Coaching)
2023-2025 - Northumbria University
Bachelor of Science - BS (Business Information Systems)
1992-1996
Joanna Bester Skills
- Service Delivery
- ITIL
- Management
- IT Service Management
- Team Management
- Service Improvement
- PRINCE2
- IT Strategy
- Managed Services
- Stakeholder Management
- Project Delivery
- Service Management
- Data Center
- Pre-sales
- Service Desk
- Change Management
- Active Directory
- Project Planning
- Agile Methodologies
- Problem Management
- Incident Management
- Sla
- Microsoft Word
- Services
- Public Speaking
- Pre Sales
- Strategy
- Project Management
- ITIL Service Strategy
- ITIL Certified
- Business Transformation
- Configuration and Asset Management
- Portfolio Management
- Data Analysis
- Vendor Managment
- IT Operations
- ITIL Process Implementation
- IT Asset Management
- Balanced Scorecard
- Continuous Improvement
- Service Level Agreements Sla
- Service Assurance
- IT Management
- Service Level Agreements
Joanna Bester Summary
- Joanna Bester, based in England, United Kingdom, is currently a Head of Service Management Office at BCA UK. Joanna Bester brings experience from previous roles at RS Components, Travis Perkins and Kelway. Joanna Bester holds a 2023 - 2025 Coaching Apprenticeship Level 5 in Coaching @ BPP University. With a robust skill set that includes Service Delivery, ITIL, Management, IT Service Management, Team Management and more. Joanna Bester has 3 emails on RocketReach.
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