Joann Jones Email & Phone Number
Consultant @ ICS
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Joann Jones Location
- Philadelphia, PA, US
Joann Jones Work
- Consultant @ (August 2023 - Present)
- Infrastructure Project Manager @ (June 2021 - May 2023)
- Sr. Manager Customer Experience Information and Technology (IT) @ (January 2018 - January 2021)
- Assistant Vice President Customer Care @ Marlin Leasing (January 2005 - January 2016)
- Program Manager @ (January 2004 - January 2005)
- Call Center Manager @ AAA Midatlantic Insurance Group (January 1998 - January 2004)
- Program Manager @ Princeton Management Resources (January 1995 - January 1998)
Joann Jones Education
- Rutgers Business School
Finance (General)
Joann Jones Skills
- Account Management
- Adoption and Change Management
- Analytical Skills
- Attention to Detail
- Benchmarking
- Business Case Preparation
- Business Development
- Business Engagement
- Business Process Improvement
- Business Services
- Business Transformation
- Call Quality
- Change Initiatives
- Change Management
- Change Process
- Change Readiness
- Coaching
- Communication
- Competitive Analysis
- Contact Center Management
- Contact Center Technology
- Contact Centers
- Continuous Improvement
- Critical Thinking
- Cross-functional Team Leadership
- Cross-team Collaboration
- Customer Advocacy
- Customer Experience
- Customer Interaction
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Service Operations
- Employee Learning & Development
- Enablement
- End-to-End Project Management
- Forward Looking
- Global Implementations
- IT Service Management
- ITIL
- Interpersonal Communication
- KPI Reporting
- Leadership
- Leadership Communication
- Life Science Industry
- Management
- Managing Large Scale Projects
- Marketing
- Microsoft Office
- Operations
- Operations Management
- Oral Communication
- Organization Skills
- Organizational Change Management
- People Management
- Presentation Skills
- Presentations
- Problem Solving
- Process Implementation
- Process Improvement
- Process Improvement Implementation
- Product Adoption
- Program Management
- Project Delivery
- Project Documentation
- Project Evaluation
- Project Management
- Project Plans
- Project Teams
- Project Work
- Public Speaking
- Qualitative Analysis
- Qualitative Research
- Retail
- Sales
- Service Delivery
- Service Levels
- Service Standards
- ServiceNow
- Stakeholder Engagement
- Stakeholder Management
- Stakeholder Relations
- Strategic Planning
- Support Management
- Task Execution
- Team Building
- Team Coordination
- Team Leadership
- Team Management
- Technology Implementation
- Timelines
- Training
- Training & Development
- Transition Management
- Upselling
- Vendor Management
- Voice of the Customer
- Voice over IP (VoIP)
Joann Jones Summary
- Joann Jones, based in Philadelphia, PA, US, is currently a Consultant at ICS. Joann Jones brings experience from previous roles at Capgemini, CSL Behring, Marlin Leasing and ICT Group. Joann Jones holds a Finance in General @ Rutgers Business School. With a robust skill set that includes Account Management, Adoption and Change Management, Analytical Skills, Attention to Detail, Benchmarking and more. Joann Jones has 1 emails and 1 mobile phone numbers on RocketReach.
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