Joana Marques Email
Customer Success Team Lead @ Fidectus
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Joana Marques Location
- Zürich, ZH, CH
Joana Marques Work
- Customer Success Team Lead @ (August 2026 - Present)
- Customer Success and Project Manager @ (April 2025 - Present)
- Transformation Program Manager @ (November 2023 - March 2025)
- Strategy Consultant @ (February 2023 - October 2023)
- Business Analyst @ (June 2022 - February 2023)
- Student Ambassador @ (November 2021 - June 2022)
- Events Promoter @ Fórum Criativa (June 2021 - June 2022)
Joana Marques Education
- ISCTE Business School
Master's degree (Business Administration)
2021-2023 - Escola Superior de Saúde do Politécnico do Porto
Bachelor's degree (Physical Therapy)
2016-2020
Joana Marques Skills
- Account Management
- Analytical Skills
- Analytics
- Business Planning
- Business-to-Business (B2B)
- Communication
- Comunicação interpessoal
- Critical Thinking
- Cross-functional Collaborations
- Customer Experience
- Customer Onboarding
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Success
- Data Analytics
- English
- Enterprise Onboarding
- Estratégia empresarial
- Executive Presentation Skills
- Gestão de projetos
- Independent Thinking
- Interpersonal Skills
- Key Performance Indicators
- Management Consulting
- Microsoft PowerPoint
- Operational Excellence
- Organization Skills
- PMO (Escritório de projetos)
- Pensamento crítico
- Presentation Skills
- Problem Solving
- Product Adoption
- Project Governance
- Project Plans
- Software as a Service (SaaS)
- Spanish
- Stakeholder Management
- Storytelling
- Strategic Initiatives
- Strategic Project Management
- Strategic Thinking
- Teamwork
- Timelines
Joana Marques Summary
- Joana Marques, based in Zürich, ZH, CH, is currently a Customer Success Team Lead at Fidectus. Joana Marques brings experience from previous roles at Fidectus, Dennemeyer and BIP Portugal. Joana Marques holds a 2021 - 2023 Master's degree in Business Administration @ ISCTE Business School. With a robust skill set that includes Account Management, Analytical Skills, Analytics, Business Planning, Business-to-Business (B2B) and more. Joana Marques has 1 emails on RocketReach.
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