Joan Whitehead Email & Phone Number
Director of Customer Experience - Implementation, Service Design, Operations @ The One Touch Switching Company
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Joan Whitehead Location
- Oxford, GB
Joan Whitehead Work
- 2023 -now Director of Customer Experience - Implementation, Service Design, Operations @
- 2021 -2023 Program Manager and Council wide Channel Shift @
- 2018 -2021 Director @ JW-CUSTOMER CONSULTANCY LTD working with Leaseplan UK and Fortnum & Mason
- 2020 -2020 Founder @
- 2015 -2017 Chief Operating Officer @
- 2014 -2015 Group Customer Contact Director @
- 2010 -2014 V.P. Customer Service Assurance - Lime @
- 2009 -2010 Interim Customer Excellence Director @
- 2007 -2009 Interim Head of Customer Service @ Camelot - The National Lottery
- 2007 -2008 Head Of Contact Centres @
- 2006 -2007 Interim Service Recovery Position @
- 2002 -2005 National Operations Director @ NTL
- 1987 -2002 Various Executive Manager Roles, Customer Service and Sales @
- 1987 -2002 Manager @
Joan Whitehead Education
- Liverpool John Moores University
HNC (Business Studies Qualifiaction)
1990-1991
Joan Whitehead Skills
- Contact Centers
- Telecommunications
- Outsourcing
- Management
- Operations Management
- Call Centers
- Strategy
- Customer Satisfaction
- Leadership
- Customer Experience
- Performance Management
- Team Building
- Mobile Devices
- Business Process
- Managed Services
- Sales
- Customer Service
- Service Delivery
- Call Center
- Change Management
- Team Leadership
- Stakeholder Management
- Sales Management
- Public Speaking
- Business Development
Joan Whitehead Summary
- Joan Whitehead, based in Oxford, GB, is currently a Director of Customer Experience - Implementation, Service Design, Operations at The One Touch Switching Company. Joan Whitehead brings experience from previous roles at Derbyshire County Council, JW-CUSTOMER CONSULTANCY LTD working with Leaseplan UK and Fortnum & Mason, GG's Home & Gifts and Smart DCC. Joan Whitehead holds a 1990 - 1991 HNC in Business Studies Qualifiaction @ Liverpool John Moores University. With a robust skill set that includes Contact Centers, Telecommunications, Outsourcing, Management, Operations Management and more. Joan Whitehead has 3 mobile phone numbers on RocketReach.
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Top The One Touch Switching Company Employees
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Financial Director
London, GB
Paul Bradbury
CEO
Cambridge, Cambridgeshire, United Kingdom
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Sumna Usmani
Business Data Analyst
London, GB
Aisling O'Connell
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