Joan Adams Email
Head of Contact Centre @ Macdonald Hotels & Resorts
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Joan Adams Location
- Falkirk, GB
Joan Adams Work
- Head of Contact Centre @ (August 2023 - Present)
- Resort Sales Manager @ (February 2020 - August 2023)
- Head of Contact Centre @ (June 2012 - January 2020)
- Head of Operations @ RESPONSE (July 2010 - April 2011)
- Head of Sales @ (March 1998 - June 2010)
Joan Adams Education
- Clydebank High School 1978-1982
Joan Adams Skills
- Budgets
- Business Transformation
- CRM
- Call Centers
- Change Management
- Contact Centers
- Customer Experience
- Customer Satisfaction
- Employee Engagement
- Leadership
- Management
- Operations Management
- Outsourcing
- People Development
- Recruiting
- Sales
- Stakeholder Management
- Team Leadership
- Team Management
Joan Adams Summary
- Joan Adams, based in Falkirk, GB, is currently a Head of Contact Centre at Macdonald Hotels & Resorts. Joan Adams brings experience from previous roles at Crieff Hydro Family of Hotels, Macdonald Hotels & Resorts, RESPONSE and Thomas Cook. Joan Adams holds a 1978 - 1982 Clydebank High School. With a robust skill set that includes Budgets, Business Transformation, CRM, Call Centers, Change Management and more. Joan Adams has 1 emails on RocketReach.
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