Jo Watson Email & Phone Number
Director, Client Experience Insight @ HSBC
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Jo Watson Location
- Harpenden, GB
Jo Watson Work
- Director, Client Experience Insight @ (February 2026 - Present)
- Global Head of Research @ (March 2024 - May 2026)
- Global Head of Design Research @ (February 2020 - April 2024)
- Sr. User Research lead - Alexa shopping @ (July 2017 - February 2020)
- Independent Consultant @ (August 2014 - July 2017)
- Independent consultant @ Nuanced Ltd (July 2014 - July 2017)
- User Research Consultant @ (August 2014 - December 2016)
- Independent consultant @ (August 2014 - August 2015)
- Director, Design Intelligence @ (October 2009 - June 2014)
- Freelance Consultant @ (Self-Employed) (August 2009 - October 2009)
- Human Factors Specialist and Project Lead @ (November 2005 - August 2009)
- Human Factors Specialist @ (February 2008 - September 2008)
- Research Associate, Product Development and Evaluation @ RNID (June 2003 - November 2005)
- Research Assistant, Department of information Systems and Computing @ (September 2002 - February 2003)
- Research Assistant, Department of Pyschology @ (August 2001 - September 2002)
Jo Watson Education
- University of Portsmouth
BSc (Hons) (BSc (Hons), Psychology)
1998-2001
Jo Watson Skills
- UX Research
- Team Leadership
- Coaching
- Project Management
- Change Management
- Design Intelligence
- Customer Insight
- Ethnography
- Qualitative Research
- Data Analysis
- Human Factors
- Cognitive Psychology
- Usability
- Empathy
- Emerging Trends
- Design Strategy
- Digital Strategy
- Service Design
- Experience Design
- Product Innovation
- User Experience
- Innovation Consulting
- Design Thinking
- Information Architecture
- User Experience Design
- Concept Development
- Innovation
- Brand Development
- User Research
- Human Computer Interaction
- Accessibility
- Interaction Design
Jo Watson Summary
- Jo Watson, based in Harpenden, GB, is currently a Director, Client Experience Insight at HSBC. Jo Watson brings experience from previous roles at HSBC, Amazon and Made by Many. Jo Watson holds a 1998 - 2001 BSc (Hons) in BSc (Hons), Psychology @ University of Portsmouth. With a robust skill set that includes UX Research, Team Leadership, Coaching, Project Management, Change Management and more. Jo Watson has 2 emails and 1 mobile phone numbers on RocketReach.
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